IT Support Specialist

MAD Elevator Inc•Mississauga, ON

13d•CA$0 - CA$70,000•Onsite

About The Position

As an IT Support Specialist, you will work collaboratively alongside the Systems Administrator to support, maintain, and secure the organization’s IT environment. In this role, you will share responsibility for providing high-quality technical support, managing end-user hardware lifecycles, and maintaining daily IT operations. You will assist with the administration of servers, networks, and cloud services, contributing directly to IT projects that drive operational efficiency. The ideal candidate is a collaborative team player, an efficient troubleshooter, and eager to grow their technical skills within a tight-knit corporate IT department.

Requirements

Diploma or degree in Information Technology, Computer Science, or a related field.
3–5 years of experience in an IT support, helpdesk, or technical desktop support role.
Strong experience with Microsoft 365 administration, Azure and AWS.
Good foundational understanding of desktop operating systems, workstation imaging, and hardware diagnostics.
Expertise with Active Directory, Group Policy, and identity management.
Knowledge of networking fundamentals (LAN/WAN, Wi-Fi, VPN connectivity).
Experience supporting VMware or Hyper-V virtual environments.
Experience administering Windows Server environments including DNS, DHCP and file/print services.
Understanding of cybersecurity practices (MFA enforcement, endpoint security).
Strong collaboration, communication, and interpersonal skills.
Clear Background Checks – Criminal (required)
Eligible to work in Canada

Nice To Haves

Experience in a manufacturing environment is an asset.

Responsibilities

Collaboratively monitor and maintain the health, uptime, and performance of on-premises servers and cloud infrastructure.
Work alongside the Systems Administrator to investigate infrastructure alerts, system errors, or performance bottlenecks.
Assist in executing software updates, patch management, and routine system maintenance across all endpoints and systems.
Support server room maintenance, physical rack organization, and basic hardware checks.
Jointly handle troubleshooting for network issues, including Wi-Fi connectivity, physical drops, and remote VPN access.
Assist with network moves, adds, and changes (patching switches, deploying access points).
Help monitor network stability and verify daily backups to ensure data readiness.
Administer Active Directory, Group Policy, authentication systems, and user lifecycle management.
Maintain cybersecurity controls such as MFA, encryption, endpoint security, and intrusion detection.
Conduct routine security audits and work together to remediate identified vulnerabilities.
Perform routine Microsoft 365 tenant administration (managing shared mailboxes, distribution lists, and OneDrive permissions).
Ensure proper licensing, security configurations, data governance, and system uptime.
Coordinate the procurement, provisioning, imaging (OS deployment), and setup of corporate laptops, monitors, and peripherals.
Maintain accurate and detailed records of all IT assets, repairs, warranty claims, and vendor interactions.
Provide day-to-day support for desktops, laptops, mobile devices and networking equipment.
Support workstation imaging, hardware diagnostics, and specialized software installations.
Advise and train staff on secure and efficient use of IT systems when needed.
Assist in IT infrastructure projects such as system upgrades, cloud migrations, new software implementations, and network enhancements.
Work cross-functionally to assess IT needs and ensure alignment with organizational growth.
Create and maintain documentation for systems architecture, configurations, procedures, and disaster recovery processes.
Report on infrastructure performance, uptime, incidents, and IT improvement opportunities.
Other duties as assigned.
Ability to lift up to 15 lbs; may work in hot areas 5%, noise 0%.
Ensure adherence to Health and Safety requirements and active participation in 5S activities.