IT Support Specialist – Device Support Services

GLOBAL Recruitment Solutions • Atlanta, GA

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About The Position

The IT Support Specialist is a customer-focused technical professional responsible for supporting and managing company desktops, laptops, mobile devices, and end-user applications. This role operates in a fast-paced support environment, providing hands-on troubleshooting, deployment, and device lifecycle management while maintaining high service standards and documentation accuracy.

Requirements

• Minimum 2 years of Support Center experience in a fast-paced environment supporting desktops and laptops
• Proven track record of consistently meeting service goals and performance metrics
• At least 1 year of Windows Administration and Active Directory experience
• Honesty & Integrity – Builds trust, maintains confidentiality, and does what is right
• Intelligence & Learning Agility – Quickly absorbs and applies new information
• Attention to Detail – Ensures accuracy and completeness in all tasks
• Enthusiasm – Demonstrates energy, passion, and a positive attitude
• Organization & Planning – Effectively prioritizes and manages workload
• Calm Under Pressure – Maintains performance during high-demand situations
• Persistence – Demonstrates determination and follows through on commitments
• Strong Work Ethic – Willing to go the extra mile to ensure success

Nice To Haves

• Bachelors degree or technical institute degree/certificate in Computer Science, Information Systems , or a related field
• Microsoft Certified Professional (MCP) and/or CompTIA certifications preferred

Responsibilities

• Serve as a primary point of contact for end-user incidents and service requests via phone and email
• Provide high-touch, white-glove customer service to internal users
• Communicate technical information clearly to users with varying technical skill levels
• Build and maintain strong relationships with customers and internal teams
• Support, deploy, and maintain company desktops and laptops
• Participate in building and maintaining gold images for endpoint devices
• Configure Apple devices using AirWatch or Intune
• Configure and troubleshoot hardware and peripherals (printers, monitors, docking stations, etc.)
• Follow policies and procedures for device deployment and decommissioning
• Support enterprise applications including: Office 365, Outlook, Edge, Chrome Email plug-ins CRM systems VPN and remote access tools Timekeeping and presentation software
• Utilize device management tools to support users and application deployments
• Maintain application packages for deployment through MECM/SCCM and Microsoft Intune
• Support ongoing device support and endpoint management projects
• Document technical resolutions for knowledge sharing
• Accurately log all work in the ITSM system
• Serve as a Subject Matter Expert (SME) and team resource
• Cross-train team members and assist others as needed
• Actively contribute as a member of the Device Support Services team
• Prioritize tasks and meet established deadlines
• Adapt to shifting priorities and support additional tasks as assigned
• Participate in group projects and team initiatives
• Be flexible to support business needs, including occasional nights and weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level