IT Support Specialist
About The Position
Ballard Spahr is a renowned national law firm with more than 750 lawyers across 19 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth. Our IT Support Specialists are responsible for the daily support and maintenance of Ballard Spahr office-based technology, including all conference room, collaboration room and desktop-based communication technologies. The selected individual will provide support for desktop and laptop computers, mobile technologies, as well as supporting voice and video-based application connectivity.
Requirements
- High School Diploma/GED required.
- 3+ years of relevant experience and a thorough understanding of desktop and mobile computer hardware and network technologies.
- Demonstrated technology skills including software applications.
- Previous experience working in a law firm or professional services environment.
- Must be able to work beyond the standard scheduled hours, as needed.
Nice To Haves
- Bachelor’s degree in a technology-related field of study preferred or a combination of education and related experience.
Responsibilities
- Manage and support conference room technology that is deployed firm-wide.
- Manage, maintain and support all office-based technology including, but not limited to, desktop-based hardware, mobile devices (Android, Apple) printer and copiers.
- Maintain accurate and up to date records detailing all inventory of assigned hardware equipment in the Phoenix office.
- Identify incident specific information for each request for support.
- Coordinate with the Director of Office Administration daily, to ensure Information Technology-related needs within the office are addressed or escalated appropriately. This includes moves, adds, changes and other tasks.
- Investigate user issues, involving other organizational groups as needed, and work to timely resolution.
- Ensuring customer satisfaction.
- Resolve, escalate, document and follow-up on user-related outages and incident.
Benefits
- Excellent benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
