IT Support Specialist
About The Position
WLS Stamping is a metal stamping and fabrication company operating multiple manufacturing plants. We're looking for a hands-on IT Support Specialist to keep our systems, network, and end users running smoothly across our facilities. We're seeking an IT Support Specialist to provide on-site technology support across multiple plant locations. This role is the front line for help desk requests, physical IT setup, and network/system troubleshooting — you'll be the person people call when a workstation won't boot, a printer won't connect, or a plant's network drops. You'll split your time between locations (travel between sites required), working independently to keep each plant's IT running with minimal downtime.
Requirements
- 3–5 years of experience in IT support, help desk, or a similar technical support role preferred.
- Working knowledge of Windows desktop environments, Active Directory, and Microsoft 365
- Experience troubleshooting network fundamentals (switches, routers, Wi-Fi, VPN, basic TCP/IP)
- Comfortable performing physical setup work: running cable, mounting equipment, deploying hardware
- Valid driver's license and willingness to travel regularly between plant locations
- Strong troubleshooting skills and ability to prioritize across multiple sites and competing requests
- Ability to work independently with minimal on-site supervision
- Good communication skills, with the ability to explain technical issues clearly to non-technical staff
Nice To Haves
- Experience in a manufacturing, metal fabrication, or industrial environment
- Experience supporting ERP/MRP systems
- Familiarity with shop-floor/OT networking considerations
Responsibilities
- Serve as the primary point of contact for IT support requests across assigned plant locations; troubleshoot hardware, software, printing, and connectivity issues
- Respond to and resolve help desk tickets in a timely manner, prioritizing based on urgency and production impact
- Provide support to office staff, production supervisors, and plant floor personnel
- Provide basic training to end users on standard software tools and IT best practices
- Set up, image, and deploy desktops, laptops, tablets, handheld scanners, and mobile devices for new hires and equipment refreshes
- Install and configure printers, monitors, docking stations, and other peripherals
- Run and terminate network cabling, and install/configure network switches, wireless access points, and related hardware as needed
- Maintain an accurate inventory of IT assets across all supported plants
- Troubleshoot network connectivity issues (wired and wireless) across plant locations
- Monitor network and system performance; escalate and resolve outages affecting production or office operations
- Administer user accounts, permissions, and access (Active Directory / Microsoft 365 or equivalent)
- Support business applications used across plants, including ERP/MRP systems for production scheduling, inventory, and quality
- Assist with coordinating connectivity for shop-floor systems (production equipment networking, data collection terminals) in partnership with engineering/maintenance teams
- Apply security patches and updates; follow IT security policies and procedures across all sites
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
