It Support Specialist

TEKsystems•Berwyn, IL

2d•$25 - $30•Hybrid

About The Position

This is a Contract position based out of Chicago, IL. We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Requirements

Provide Tier 2 technical support for escalated hardware, software, desktop, application, and connectivity issues.
Troubleshoot and resolve complex technical incidents independently, performing root cause analysis and driving issues through to resolution.
Serve as an escalation point for Tier 1 support staff, providing guidance, knowledge sharing, and technical expertise.
Support and administer Microsoft 365 services, including email, collaboration tools, file storage, licensing, and user account management.
Manage user accounts, access requests, authentication issues, permissions, and identity-related support tasks.
Administer and troubleshoot Active Directory, user profiles, group memberships, and operating system issues.
Support endpoint lifecycle management, including device provisioning, deployment, configuration, software installation, compliance, and troubleshooting.
Deploy, configure, and maintain enterprise hardware and software while adhering to security and operational standards.
Coordinate incident communications and provide timely updates to stakeholders throughout the resolution process.
Collaborate with IT teams across multiple functions to resolve technical issues and maintain consistent service delivery.
Participate in root cause analysis and continuous improvement initiatives to reduce recurring issues and enhance support processes.
Create and maintain technical documentation, knowledge base articles, and operational procedures.
Support enterprise endpoint management, identity and access management, and device security initiatives.
Assist with technology projects, process improvements, and service enhancements.
Deliver exceptional customer service while supporting users in a fast-paced, collaborative environment.

Nice To Haves

Experience supporting enterprise desktop environments and Microsoft 365 services.
Knowledge of Active Directory, identity and access management, endpoint management, and device deployment.
Experience using IT service management (ITSM) platforms and working within structured service delivery environments.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to work independently while collaborating effectively with technical and business teams.
Experience with process improvement initiatives, technical documentation, and project participation.

Responsibilities

Provide Tier 2 technical support for escalated hardware, software, desktop, application, and connectivity issues.
Troubleshoot and resolve complex technical incidents independently, performing root cause analysis and driving issues through to resolution.
Serve as an escalation point for Tier 1 support staff, providing guidance, knowledge sharing, and technical expertise.
Support and administer Microsoft 365 services, including email, collaboration tools, file storage, licensing, and user account management.
Manage user accounts, access requests, authentication issues, permissions, and identity-related support tasks.
Administer and troubleshoot Active Directory, user profiles, group memberships, and operating system issues.
Support endpoint lifecycle management, including device provisioning, deployment, configuration, software installation, compliance, and troubleshooting.
Deploy, configure, and maintain enterprise hardware and software while adhering to security and operational standards.
Coordinate incident communications and provide timely updates to stakeholders throughout the resolution process.
Collaborate with IT teams across multiple functions to resolve technical issues and maintain consistent service delivery.
Participate in root cause analysis and continuous improvement initiatives to reduce recurring issues and enhance support processes.
Create and maintain technical documentation, knowledge base articles, and operational procedures.
Support enterprise endpoint management, identity and access management, and device security initiatives.
Assist with technology projects, process improvements, and service enhancements.
Deliver exceptional customer service while supporting users in a fast-paced, collaborative environment.