IT Support Specialist

VigorCare Pediatric Services • Seattle, WA

1d

About The Position

We are seeking an experienced IT Support Specialist to join our growing team. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for providing exceptional customer service.

Requirements

• Bachelor's degree in computer science, information technology, or a related field
• Minimum of 2 years of experience in IT support or a similar role
• Strong knowledge of computer hardware, software, and networking systems
• Experience with Windows and Mac operating systems
• Familiarity with cloud computing and virtualization technologies
• Excellent problem-solving and communication skills
• Ability to work independently and in a team environment
• Strong customer service skills and a desire to help others
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Responsibilities

• Provide technical support to all employees, including troubleshooting hardware, software, and network issues
• Install, configure, and maintain computer systems, peripherals, and software applications
• Monitor and maintain the company's network and servers, ensuring maximum uptime and security
• Manage user accounts and permissions, including creating and modifying user profiles and access levels
• Respond to IT support tickets and resolve issues in a timely and efficient manner
• Collaborate with other team members to identify areas for improvement and implement solutions
• Maintain inventory of hardware and software and assist with procurement as needed
• Develop and maintain documentation for IT processes and procedures
• Train employees on new software and technology as needed
• Stay up-to-date on the latest technology trends and make recommendations for improvements to the company's IT infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level