IT Support Specialist

Atlantic Pacific Companies • Miami, FL

4d • Onsite

About The Position

The IT Support Specialist provides frontline technical support and ensures the smooth operation of computer systems across the organization. This role handles general IT issues, including troubleshooting software applications, installing and upgrading hardware, managing Microsoft 365 settings, supporting new hire setups and offboarding, and assisting with basic network administration. The IT Support Specialist also analyzes and resolves system problems, implements solutions, and provides end-user training to improve overall technology use.

Requirements

• High school diploma required; college coursework or degree in computer-related studies preferred.
• One to two years of experience in IT support or a related role; or equivalent combination of education and experience. CERTIFICATIONS: Microsoft A+
• Knowledge of PC hardware, software installation, Microsoft 365, and basic networking. Experience troubleshooting Microsoft Office applications and general workstation issues. Ability to analyze and resolve system problems, design solutions, and support end users effectively.

Responsibilities

• Installing and upgrading computer hardware, software, and related components.
• Troubleshooting general IT issues, including PC applications (Adobe, MS Office, Chrome, SharePoint), Microsoft 365 settings, and routine technical support needs.
• Assisting with network administration tasks and ensuring appropriate system connectivity.
• Implementing computer system requirements by defining and analyzing system problems and designing standards and solutions.
• Maintaining and upgrading existing systems, including regular PC setup, registration, audits, and updates.
• Providing technical support and training to users, including assistance with new software, workstation setup, and ongoing employee support.
• Performing minor hardware and software repairs, resolving workstation issues, and ensuring IT systems meet operational demands.
• Ensuring data storage systems and related technologies remain secure and properly managed.
• Coordinating with IT team members to resolve issues and ensure consistent, sustainable solutions across all platforms.
• Documenting technical work, organizing records, and maintaining accurate system information.
• Supporting new hire technology setups and employee offboarding processes.
• Assisting with technology-related projects, upgrades, and special requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED