IT Support Specialist

Applied Digital Corporation•Dallas, TX

27d•Hybrid

About The Position

At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow’s technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. We seek a motivated IT Support professional to join our team. The successful candidate will be responsible for aiding and supporting the Applied Digital personnel technology base and cultivating their skills in coordination with the Corporate IT Director and team. This role will primarily support our sites in the Harwood/Fargo area along with remote user support. Travel is expected to be less than 10%. We are currently scaling quickly and therefore this role will involve onboarding a lot of new hires and setting up new facilities will be involved initially.

Requirements

Installation, Configuration and repair of the PC/Laptops/Mobile Devices
Strong Experience in Configuration & Troubleshooting of Windows 11, iPhone and Android phone, Microsoft 365 Suite, Mobile device management.
Knowledge of BIOS, device driver, Active Directory, Antivirus/Malware
Working Knowledge of Networking, Client VPN solutions, DNS and DHCP.
Team player- Must have excellent communication skills and provide a customer service-oriented approach to internal customers and team members.
Enthusiastic about learning new technologies.
Flexibility to work with other time zones.
(Problem Solving) Proven ability to contribute to the analysis and fix IT problems.
(Teamwork) Work with teams across the country for implementing IT initiatives