IT Support Specialist

Buildertrend • Omaha, NE

5d • Hybrid

About The Position

As an IT Support Specialist at Buildertrend, you will help keep our teams connected, productive, and focused on serving builders around the world. Your work ensures that employees can rely on secure, high-performing systems every day, whether they are solving customer problems or building new features. You will be the go-to resource when technology gets in the way and the steady hand that keeps it running smoothly. Within your first year, success looks like faster issue resolution, stronger system reliability, and teammates who trust you to keep them moving forward.

Requirements

• 1+ year of IT support or related experience preferred
• Familiar with Windows, macOS, Microsoft Office, and basic networking
• Strong problem-solving skills and clear communication with nontechnical users
• Organized and able to manage multiple priorities
• Understanding of IT security fundamentals
• Able to lift and move equipment as needed

Responsibilities

• Provide day-to-day technical support for hardware, software, and network issues
• Troubleshoot and resolve issues quickly, escalating when needed
• Maintain and support IT systems, including installations, upgrades, and device setup
• Apply security updates and follow best practices to keep systems protected
• Track support requests and maintain clear, accurate documentation
• Support internal events with audio and video setup and troubleshooting
• Embrace using AI as a tool to enhance your work, while applying critical thinking and owning the quality of results
• Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work

Benefits

• Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits
• A 401(k) plan with Buildertrend matching contributions to help you plan for the future
• Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge
• Parental leave and paid sabbaticals to support you during life’s big moments
• Volunteer time off – because giving back matters
• Wellness program and onsite fitness center to keep you feeling your best
• Opportunities for hybrid or remote work to give you the flexibility you need
• Technology reimbursement to help cover costs for the tech you need to do your job from home
• Free daily lunches when you're at our HQ office, plus monthly events to connect with your team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed