IT Support Specialist

ARCO Companies • Cincinnati, OH

6h

About The Position

The position is responsible for maintaining reliable connectivity, supporting end-user technology, coordinating with internal IT teams and external service providers, and quickly resolving issues that could impact business continuity.

Requirements

• Bachelor’s in related field or equivalent experience, with 2-4 years related experience preferred
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, patient, and friendly attitude
• Strong decision making and analytical abilities
• Detail-oriented and organized
• Excellent time management and multi-tasking skills in a fast-paced environment
• Ability to work well within a team
• Self-starter; flexible to take on new initiatives

Responsibilities

• Hardware deployments and replacements, including workstations, laptops, and mobile devices
• Hardware support (Windows 10, HP, Lenovo, Microsoft, A/V systems, and iOS and Android mobile devices, printers, copiers) including essential modifications and repairs
• Application installation and support (Outlook, Office Suite, Exchange Active Sync for both iOS and Android, VPN, and other applications)
• Basic LAN, WAN, and Wi-Fi support and troubleshooting
• Office 365 support and administration
• New computer/user set up in an active directory/Exchange environment.
• Interfacing between end-users and various other technology professionals
• Assist in researching and recommending new hardware and software
• Support the delivery of an Enterprise-wide implementation of Procore
• Partner with other Technology teams in the identification, development, and delivery of solutions and products supporting Construction Operations and integration with other enterprise applications
• Use an entrepreneurial approach to problem-solving with a sense of urgency while ensuring a disciplined/structured approach.

Benefits

• Industry-leading performance-based bonus program
• Employee Stock Ownership Plan (ESOP)
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates’ children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 12-week maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level