IT Support Specialist

Nova Scotia Regional Centres for Education & CSAP•Bridgewater, NS

2d•Onsite

About The Position

The South Shore Regional Centre for Education (SSRCE) practices the culturally responsive pedagogy approach in providing an inclusive, diverse, equitable, safe and healthy education that supports learning and success both personally and academically to the 59,000 residents of Lunenburg and Queens Counties, an area of 5,250 square kilometres and a total of 23 schools. Regional Centres for Education have Employment Equity Policies and/or processes and we actively encourage applications from under-represented groups, particularly people of African Nova Scotian, African Canadian and African ancestry and Mi’kmaw/Indigenous ancestry. Please ensure that you complete the self-identification portion on the position application.

Requirements

Degree, diploma or certification in technology
CompTIA Certification A+, Security+ or Network + or equivalent experience
Proficiency in network technologies (LAN, WAN, Wi-Fi)
Proficiency in current operating systems,
Training and experience in the installation of a variety of peripheral devices.
Knowledge of current technologies in both education and industry
Valid N.S. driver's license and reliable vehicle
Ability to lift 50 lbs and work off short ladders
Ability to interact professionally and confidentially with management and other South Shore Regional Centre for Education staff members.
Strong interpersonal skills.
Ability to communicate clearly and effectively in both verbal and written forms.
Willingness to undergo additional training as required.
Ability to prioritize tasks effectively.
Satisfactory Criminal Record / Vulnerable Sector Check and a Nova Scotia Child Abuse Register Check (checks completed within the last 3 months accepted).

Nice To Haves

1-2 years’ recent experience providing technical related support preferred.
Knowledge of building access systems would be an asset
Knowledge of mobile device management software would be an asset
Knowledge of Chrome Enterprise Management would be an asset

Responsibilities

Installing, configuring, troubleshooting and repairing networks, network cabling and connectivity hardware.
Installing, configuring, troubleshooting and repairing, where appropriate, computer hardware.
Installing, configuring troubleshooting and repairing, where appropriate, interactive white boards.
Installing, configuring troubleshooting and repairing, where appropriate, data projectors both interactive and standard types.
Installing, configuring, troubleshooting, maintaining software and operating systems.
Develops and maintains sufficient knowledge of the information technologies used by the RCE in order to provide quality technical support to users of those technologies.
Maintains appropriate written and electronic records to document any changes made to systems in schools.
Completes work orders, surveys and other reports as required on a timely basis.
Provides basic technical instruction to school staff on installed systems.
Participates in professional development as required.
Complies with the Occupational Health and Safety Act and Regulations.
Performs other related duties as required.