IT Support Specialist

LiveKit•San Francisco, CA

10d•$130,000 - $155,000

About The Position

We are hiring an IT Support Specialist to provide high-quality frontline IT support, employee enablement, and device logistics for LiveKit’s distributed team. This role is focused on making sure employees can get productive quickly, get help easily, and rely on IT systems that are simple, well-documented, and low-friction. You will work primarily across Slack, Google Workspace, Okta, Workspace ONE, and our hardware/logistics workflows. You will partner with Security, Engineering, Operations, and People to support onboarding, offboarding, access requests, endpoint support, and internal documentation. This is an individual contributor role suited for someone who enjoys hands-on support, clear communication, strong follow-through, and turning repeated requests into scalable self-serve workflows.

Requirements

2+ years in IT support, help desk, or IT operations, ideally somewhere fast-moving or distributed
Strong troubleshooting instincts across macOS, SaaS applications, identity and access issues, networking basics, and common endpoint problems
Working knowledge of Google Workspace administration and collaboration tooling
Familiar with an identity provider such as Okta and an MDM such as Workspace ONE, Jamf, Kandji, or Intune
An excellent writer and communicator who can explain a technical fix clearly and keep people informed without burying them
You can hold a queue, prioritize honestly, and keep work moving when everything is competing for your attention

Nice To Haves

Experience supporting globally distributed teams, including the special joy of international hardware shipping and device returns
Background in asset inventory, procurement workflows, or vendor coordination
Exposure to access reviews, MFA, device encryption, patching, or other security-adjacent IT controls
You have strong opinions about how a knowledge base should be organized, and you've been right about them before

Responsibilities

Handle day-to-day IT support across time zones — triage, troubleshoot, and resolve hardware, software, access, account, and network issues for the whole company
Run a ticketing and prioritization system people actually trust, with clear ownership, timely updates, and follow-through that doesn't need chasing
Coordinate IT onboarding so new hires have the right hardware, accounts, apps, and access before day one — and offboarding so returns, deprovisioning, and documentation close out cleanly
Own laptop lifecycle logistics end to end: procurement, shipping, repairs, replacements, inventory, returns, and secure disposal
Support day-to-day administration of Google Workspace and Slack — user lifecycle, groups, shared drives, permissions, roles, and configuration requests
Turn recurring issues into runbooks, self-serve workflows, and lightweight automation, and keep an accurate picture of internal tools, owners, access patterns, and renewals