IT Support Specialist

Bass Pro Shops•Ridgedale, MO

1d•Hybrid

About The Position

Configures, installs, and repairs personal computing hardware and software systems and provides technical assistance and training to business users. Ensures all applications used to perform business functions are performing as indented and optimally.

Requirements

High School Diploma or Equivalent
1+ year certificate from college or technical school preferred.
1-3 years of related experience or a combination of education and experience.
Software/application support: Microsoft OS Server 2008, 2012 and 2016 Windows 10/11
PMS, Hotel and POS systems installation and support
Printer support
Adobe Suites
Internet browsers
Office suite
Cell Phones
Tablets
Helpdesk - call support
Hardware support: Desktop, Laptops, Cabling, Phone systems
Excellent verbal and written communication skills are essential
The ability to gather and organize information using a logical and systematic process.
Recognize patterns and relationships in complex data; examine data to identify problems and draw appropriate conclusions; present alternative solutions to problems.
Evaluate strengths, weaknesses and results of alternative solutions and approaches to solving problems.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Nice To Haves

Occasional travel may be needed

Responsibilities

Inspects personal computing equipment and configures it to meet user requirements.
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Loads specified software packages such as operating systems, business applications and office programs onto computing devices.
Responds to customer inquiries concerning systems operation and diagnoses system hardware, software, and operational problems.
Instructs customers in proper use of equipment and software.
Recommends or performs minor remedial actions to correct problems.
Coordinates and communicates activities with help desk, network services, or other information technology groups.
Provides status updates, and completion information to manager, ticket tracking system, and/or users, via voice mail, e-mail, or in-person communication.
Create and maintain documentation on systems, software and processes used for support.
Replaces defective or inadequate software packages.
Refers major hardware problems to service personnel for correction.
Understand business model, department functions and processes to offer suggestions regarding IT solutions.
Participate in on-call rotation with nights, weekends, and holidays possible.
End to end user support will be conducted via phone calls, onsite, through remote tools and VPN connections.
ALL OTHER DUTIES AS ASSIGNED

Benefits

Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund