IT Support Specialist

Family Health Centers of San Diego•San Diego, CA

20h

About The Position

The IT Support Specialist evaluates and troubleshoots personal computer hardware and software, peripheral and mobile devices, and network components. The role installs, configures, tests, and operates computers, mobile devices, terminals, peripherals, and network hardware and software. It serves as the primary interface for the Department’s help desk and customer support system, responding to user problems, documenting and tracking trouble calls, recording solutions, and maintaining equipment and software inventory. The specialist also maintains the help desk application system and trains users in PC and network applications as needed. Family Health Centers of San Diego (FHCSD) is a community health care provider serving patients throughout San Diego County, with a mission to provide caring, affordable, high-quality health care and supportive services, particularly to uninsured, low-income, and medically underserved people. The successful candidate will demonstrate a commitment to community medicine and culturally competent care for the medically underserved.

Requirements

High school diploma or GED equivalent.
Meet organizational driving requirements.
Ability to communicate computer concepts to users with varying levels of computer literacy and provide one-on-one training.
Basic knowledge of data networking principles, architecture, and applications.
Basic knowledge of installing and configuring network printing resources.
Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.
Intermediate interpersonal and customer service skills.
Intermediate written and verbal communication skills, including the ability to communicate effectively with employees who speak English as a second language.
Knowledge of and ability to apply local- and wide-area network components and architecture and personal computer systems to FHCSD’s needs.
Ability to work independently under minimal direct supervision.

Nice To Haves

COMPTIA Certification; equivalent relevant experience may substitute for the certification.
Experience with Information Technology systems, including installation, configuration, operation, and repair of Microsoft Operating Systems, Microsoft Office, and other Microsoft Solutions.
ITIL Certification.
MCP Certification.
Bilingual English/Spanish.
Familiarity with Microsoft Solutions-based business applications.
Specific understanding of and experience with Microsoft Solutions.

Responsibilities

Evaluate and troubleshoot personal computer hardware and software, peripheral devices, mobile devices, and network components.
Interpret system console messages and other error messages or conditions and initiate corrective action when required.
Install, set up, configure, test, and operate personal computers, mobile devices, terminals, peripheral devices, and network hardware and software components.
Serve as the primary interface for the Department’s help desk and customer support system, responding promptly to user problems.
Record trouble calls, maintain their status in the help desk system, document solutions, and close trouble calls.
Maintain records to accurately track computer equipment and software inventory.
Operate and maintain the Department’s help desk and customer support application system.
Train users in PC and network applications as required.
Perform other duties as assigned.