Information Technology Support Specialist

TRIDENT SYSTEMS LLC

About The Position

The IT Support Specialist (internal level “C”) is responsible for providing technical support and maintaining IT systems by following established processes and guidelines. This role includes setting up and configuring hardware and software, troubleshooting and resolving technical issues, and responding to user support requests via phone, email, and ticketing systems. The specialist manages user accounts in Active Directory and Office 365, maintains system updates, inventories, and backups, and coordinates with vendors for repairs. Additionally, they support audio/visual systems, document procedures, and ensure compliance with IT security requirements, while working collaboratively and adapting to evolving technologies, including occasional travel or off-site support

Requirements

High School Diploma or equivalent
Minimum of 6 years of prior relevant experience
IT systems and basic networking knowledge;
Excellent understanding of related hardware and software, including server applications, networking environments, firewalls, Internet applications, etc.
Must be able to set priorities, multitask, and work independently.
Excellent communication skills are required.
Ability to work well in a team environment as well as independently.
Demonstrate resourcefulness and creativity to resolve issues.
Strong documentation and research skills.
Professional maturity to operate independently without constant supervision.
Self-confidence to present own ideas and perspectives to management.
Ability to interact effectively with people at every level of the organization
Working knowledge of Office 365, Windows 11, Troubleshooting, Print server, Windows 2019-2025, Azure AD, DC

Nice To Haves

Bachelors degree in a relevant field
Network + and/or A + Certifications
Experience in SharePoint administration and security tasks
Experience with Azure Government

Responsibilities

Rely on and adhere to pre-established processes and guidelines to perform the functions of the job
Setup, configure, and install laptops, desktop PCs, and related software
Investigate hardware problems and perform system hardware/software repairs
Identify, research, and resolve technical problems related to various applications
Respond to telephone calls, emails, and personnel requests for technical support
Document, track, and monitor problems to ensure a timely resolution
Operate and maintain audio/video systems operations.
Maintain hardware & software inventory and IT-related equipment such as printers and copiers
Manages workstation updates to the system and ensures that the system is functioning properly after updates have been installed
Work with vendor support for warranty repairs and issue resolution
Add or remove user accounts and password resets in an Active Directory Domain and Office 365 GCC High Environment
Maintain backups and media inventory
Escalate problems when appropriate
Support emerging and evolving technologies (desktops, laptops, smartphones, tablets, and other handheld devices
Log all service requests into the Trident Helpdesk Ticketing System
Create and maintain high-quality documentation of all relevant specifications, systems, and procedures
Ability to perform creation and termination of user accounts and password resets in an Active Directory Domain Environment
Ability to work as a team player, be innovative, and proactive in coming up with resolutions to problems
Ability to support travel (likely Chantilly office) or off-site work, as needed.
Perform other duties as assigned.
Excellent attendance

Benefits

Health benefits
Medical
Dental
Vision
Basic life with AD&D
Short term disability
Long term disability
Ancillary (Voluntary life with AD&D, accident, critical illness, hospital, and pet)
Spending accounts (HSA, FSA, and DCFSA)
Paid time off
Holidays
401(k) (including company match)
Tuition reimbursement
Leaves (Parental, maternity, and military)
Annual discretionary bonus (for eligible roles)