Information Technology Support

Crystal Group•Hiawatha, IA

2d•Onsite

About The Position

This position provides direct support to end users, performs technical troubleshooting, and ensures smooth execution of day-to-day IT operations. The Support Technician is responsible for hardware and software setup, user onboarding/offboarding, system documentation, and customer-facing support. This position offers an excellent opportunity to gain hands-on experience with a wide variety of technologies while contributing to the stability and security of the IT environment. It is ideal for someone who is customer-focused, eager to grow, and thrives in a fast-paced, team-oriented environment.

Requirements

Ability to physically lift and move computer equipment.
Strong understanding of common hardware (laptops, desktops, mobile devices, printers, peripherals)
Familiarity with Microsoft 365, Windows OS, and common enterprise tools
Ability to clearly document issues and follow written procedures
Strong interpersonal skills with a customer-focused mindset
Willingness to learn and grow in a fast-paced IT environment
Ability to prioritize multiple support requests and manage time effectively
Basic troubleshooting and diagnostic skills
Familiarity with IT asset tracking or configuration documentation
Ability to work independently with moderate supervision
Excellent verbal and written communication skills
Must be a US Person (US Citizen, person granted US Permanent Resident Card or any individual who is granted status as a "protected person”)
Associate’s degree in information technology, Computer Science, or a related field; OR 2+ years of relevant experience in IT helpdesk or technical support in lieu of a degree.

Nice To Haves

Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus

Responsibilities

Provide timely and effective technical support for desktops, laptops, mobile devices, printers, and peripherals
Perform onboarding and offboarding tasks, including account setup, workstation configuration, and equipment provisioning
Deliver basic training to end users on device usage, system access, and IT policies
Install, configure, and maintain essential computer hardware, software, and updates
Accurately log support activity and resolutions in the ticketing system
Maintain asset records and assist with hardware inventory management
Follow documented procedures for software deployment, imaging, and device setup
Assist in creating and updating internal IT documentation and knowledge base content
Escalate unresolved or complex issues to senior IT team members
Maintain a professional, customer-oriented approach in all support interactions