Information Technology Support Technician

Flatrock Manor•Flint, MI

About The Position

Are you the go-to person when technology stops working? Do you enjoy solving problems, helping people, and keeping systems running smoothly? We’re looking for an IT Support Specialist who thrives in a fast-paced environment and takes pride in delivering top-notch technical support across our organization. Company Description Flatrock is dedicated to providing compassionate adult foster care for individuals with intellectual and developmental disabilities in licensed homes across Michigan. Our homes are staffed 24/7 and emphasize tailored behavioral health support, therapy, and wellness programs that promote connection, growth, and independence for residents.

Requirements

Associate or Bachelor’s degree in an IT-related field (or equivalent experience)
2+ years of IT support or help desk experience
Strong experience with Microsoft 365 (Outlook, Teams, SharePoint)
Excellent troubleshooting and problem-solving skills
Ability to explain technical concepts in a clear, user-friendly way
Strong organization and time management skills

Responsibilities

Provide hands-on technical support for computers, printers, mobile devices, and phones
Manage user onboarding/offboarding in Microsoft 365 (account setup, access, deactivation)
Support Microsoft 365 tools like Outlook, Teams, and SharePoint
Troubleshoot login issues, passwords, and multi-factor authentication (MFA)
Install, configure, and maintain hardware and software
Track and maintain IT assets and device inventory
Ensure systems stay updated (Windows, antivirus, Office)
Log and resolve issues through our IT ticketing system
Troubleshoot WiFi, printers, and network connectivity
Assist with facility tech systems (e.g., camera monitoring software)
Document solutions to improve internal processes
Travel to company locations as needed to provide on-site support
Deliver friendly, service-oriented support to all staff