Senior Information Technology Support Technician

Digi-Key Electronics•Bloomington, MN

6d•$28 - $40•Onsite

About The Position

As a Senior IT Support Technician, you will focus on leading initiatives, work planning, and mentoring team members in processes and technical skills. You will also be responsible for partnering and providing technical support to our employees and maintaining the company's IT systems. You will troubleshoot hardware and software issues, install, configure software, hardware, and assist in the planning and implementation of IT projects. This is an essential onsite role

Requirements

5 -7 years of proven experience as an IT support technician or similar role (Preferred)
Computer & Network Technology A.A.S. degree or related field (Preferred)
Ability to provide direction and guidance to team members and business partners
IT certification (e.g., CompTIA A+, Network+) (Preferred)
Proficiency in troubleshooting hardware, software, and network issues
Knowledge in various operating systems (Windows/Mac/Linux/iOS)
Self-motivated
Familiarity with IT security best practices
Excellent communication and customer service skills

Nice To Haves

Knowledge of Digi-Key systems, business, and procedures (Preferred)
Computer & Network Technology A.A.S. degree or related field (Preferred)
IT certification (e.g., CompTIA A+, Network+) (Preferred)

Responsibilities

Lead the delivery of excellent customer service with urgency and ownership
Mentor team members regarding processes and technical skills
Provide Tier 2 and Tier 3 technical support to employees for hardware, software, and network issues in a timely manner
Install, configure, and maintain software and hardware
Assist in the planning, resource allocation and implementation of IT hardware/software projects
Monitoring and remediating issues with select server systems
Develop computer-based solutions for business needs as required
Maintain accurate records of IT support requests and resolutions
Keep up with the latest hardware and software technologies
Coordinate with internal organization/support groups and/or with vendors