Information Technology Support Specialist

JP Cullen•Madison, WI

2d•Onsite

About The Position

Our entire infrastructure is on the Cloud. With an aggressive strategy to target cutting edge technologies, we’re looking for ways to set ourselves apart. The ideal candidate is professional and diplomatic in dealing with internal and external customers and maintains a positive work atmosphere. Outstanding customer service, interpersonal communication, and problem-solving skills are critical to the success of this position. The IT Support Specialist reports directly to the Manager of IT and supports all employees throughout the offices and project sites. The IT Support Specialist will primarily work in the Milwaukee office but will also visit jobsites in the Milwaukee area. We work pretty independently but look for ways to sharpen each other’s skills & knowledge with regular team meetings. Respond to jobsite and office requests to resolve IT issues. Get to know people more than what you might in a typical IT role. Visit job sites to provide support, deploy jobsite workstations, printers, and network equipment in coordination with business units and IT team. See us in action at a construction site. Provide application support for the following: M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, MS Project. Provide on-site wired network support and setup of WIFI. Collaborate with the jobsite/office staff and Cullen IT team to suggest, develop, and test IT improvements Setup new PCs and installation of software and repair equipment and related devices Train users to work with new computer hardware or software Properly diagnose the problem and walk users through the recommended problem-solving steps Possess and use critical thinking and reasoning skills in the resolution of issues, problems, and tasks

Requirements

Ideal candidate will have at least an associate degree in MIS, Computer Science or related area or 2 years of PC support or helpdesk experience
Both critical thinking and reasoning skills related to the technology field
Working knowledge of Windows, M365, Networking/WIFI, User management, iOS/Android
Basic project and time management skills and the ability to prioritize work based on business needs
Candidates should be passionate about working with people to solve their technology related issues and have excellent time management skills and work well under pressure and/or deadlines.

Responsibilities

Respond to jobsite and office requests to resolve IT issues.
Visit job sites to provide support, deploy jobsite workstations, printers, and network equipment in coordination with business units and IT team.
Provide application support for the following: M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, MS Project.
Provide on-site wired network support and setup of WIFI.
Collaborate with the jobsite/office staff and Cullen IT team to suggest, develop, and test IT improvements
Setup new PCs and installation of software and repair equipment and related devices
Train users to work with new computer hardware or software
Properly diagnose the problem and walk users through the recommended problem-solving steps
Possess and use critical thinking and reasoning skills in the resolution of issues, problems, and tasks