IT Support Specialist

CHAOS Industries•Hawthorne, CA

9d•Onsite

About The Position

As an IT Support Specialist at our vibrant Los Angeles headquarters, you will serve as the primary point of contact for all local IT needs. In this hands-on role, you'll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues, managing hardware and software provisioning, and maintaining the overall IT environment. You’ll work closely with the IT team and contribute to company-wide IT initiatives, infrastructure upgrades, and process improvements in a dynamic, fast-paced workplace.

Requirements

Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations
Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced, high-visibility environments
Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization
2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration
Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)
U.S. Person status (U.S. Citizen or permanent resident) required due to access to U.S.-only systems and data

Nice To Haves

Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud
Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government)
Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards
Jamf 200/300/400 certification
Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted systems

Responsibilities

Deliver responsive, white-glove technical support to executive leadership, senior stakeholders, and the broader Los Angeles office via ticketing system, email, phone, and in-person support
Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption
Provide hands-on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms
Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees
Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls
Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH
Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments
Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues