IT SUPPORT SPECIALIST
True West Beef•Jerome, ID
•Onsite
About The Position
As an IT Support Specialist, you will be the face of True West Beef when it comes to supporting employees and the internal technologies they leverage daily. You will work with the plant IT team to ensure that employees have a seamless technology experience at work. If you enjoy helping people with technical issues, this is the career for you.
Requirements
- Ability to prioritize and work independently
- Must possess basic hardware and software troubleshooting skills
- Ability to read and interpret technical documents related to IT technology
- Must possess the ability to respond effectively to non-technical users and communicate with technology staff members
- Must possess strong organizational skills with attention to detail
- Must possess the ability to handle multiple demands and priorities
- Must be able to communicate clearly and effectively on all user levels
- Must possess a positive attitude and have a desire for continued learning
- Minimum of four (4) years of relevant experience required
- Experience with physical, network and software security
- Experience with maintaining routing networks, VLANs, and ACLs.
- Administering diverse operating systems like Windows and Linux
- Experience with workflow analysis and improvement
Nice To Haves
- Associates Degree in an IT program preferred, or equivalent experience
- OLAN experience preferred
Responsibilities
- Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Log and track calls using CA service desk and maintain historical records and related problem documentation
- Develop reports using standard reporting tools
- Assist in testing and documenting new applications developed in-house
- Assist IT staff in developing and delivering various end-user training programs
- Provide assistance in maintaining accurate user and technical documentation for support systems
- Setup and configure desktop PC’s, printers and RF scanners
- Provide on-site maintenance for desktop PC’s printers, and RF scanners
- Participate as a member of 24×7 on-call support staff
- Maintain a positive attendance record by demonstrating consistent and punctual attendance on a regular basis
- Perform other related duties as assigned
Benefits
- Discounted access to beef products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
