IT Support Specialist
About The Position
The IT Support Specialist I is an entry-level technical support professional responsible for providing hands-on assistance to end users across the organization. This role serves as the first point of contact for helpdesk tickets, handling basic hardware and software issues, workstation setup, and peripheral support under direct supervision. The IT Support Specialist I delivers reliable, courteous customer service while developing foundational IT skills within a corporate environment. The position will be based in our Houston, Texas office located at 12031 Kurland Dr, Houston, TX 77034 and will report to Dashiell’s IT Manager.
Requirements
- High school diploma or GED required.
- No prior professional IT experience required; internship or academic lab experience a plus.
- Basic understanding of modern desktop operating systems (Windows 10/11) and related computer technologies.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- Outstanding customer service skills with a proactive approach to ensuring user satisfaction.
- Detail-oriented with the ability to manage multiple tickets and shifting priorities.
- Excellent analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Self-motivated and dependable team player with a willingness to learn quickly on the job.
Nice To Haves
- Associate’s degree in Information Technology, Computer Science, or a related field; equivalent professional experience of 2 or more years may be considered in lieu of a degree.
- CompTIA A+ certification.
- Previous experience in a corporate IT helpdesk or end-user support environment.
Responsibilities
- Respond to and resolve basic helpdesk tickets in a timely and professional manner, including password resets, account access issues, and common application errors.
- Install, configure, and troubleshoot desktop and laptop workstations, printers, monitors, and peripherals.
- Assist with the setup and deployment of new user workstations, including imaging, software installation, and account provisioning.
- Provide first-level support for Microsoft Office Suite, email, VPN connectivity, and standard business applications.
- Escalate complex or unresolved tickets to IT Support Specialist II, III, or senior IT staff with thorough documentation of troubleshooting steps taken.
- Support remote office locations via remote access tools as directed.
- Maintain accurate records of all support activities, resolutions, and asset information in the helpdesk ticketing system.
- Assist IT team members with ongoing maintenance tasks, equipment inventory, and routine system checks.
- Communicate clearly with end users to diagnose issues and explain resolutions in non-technical terms.
- Provide after-hours support as business needs require.
- Perform special projects and complete other duties as assigned or requested.
Benefits
- company-paid life insurance
- accidental death and dismemberment insurance
- long-term disability insurance
- employee assistance program
- medical coverage through a traditional PPO or one of two high-deductible health plans (with FSA or HSA options)
- dental and vision coverage
- supplemental life insurance
- short-term disability
- critical illness insurance
- group accident insurance
- hospital indemnity insurance
- 401(k) plan with immediate vesting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
