It Support Specialist

TEKsystems•Ellabell, GA

1d•$37,440 - $45,760•Onsite

About The Position

We are seeking a Desktop Support Technician to provide hands-on IT support within a large distribution center environment. This role serves as the primary onsite IT contact, supporting warehouse operations, office staff, and critical technology across a high-volume hardware environment.

Requirements

1-3 years of IT support experience.
Experience providing hands-on desktop support, field support, or onsite technical support.
Strong troubleshooting experience with: Windows operating systems (Windows 10/11), Laptops, desktops, printers, and related hardware
Excellent communication and customer service skills.
Ability to thrive in a fast-paced, operational environment.
Comfortable walking the facility and standing for extended periods throughout the day.

Nice To Haves

Experience supporting technology in a distribution center, warehouse, manufacturing, or logistics environment.
Candidates need to live in or near the Ellabell or Savannah region, as this is on-site.
Hands-on experience with Zebra devices, including scanners, printers, and mobile computers.
Familiarity with Mobile Device Management (MDM) platforms.
Experience with endpoint management and support tools.
Exposure to audio/visual technologies, including Cisco WebEx conference room solutions.

Responsibilities

Provide onsite desktop and end-user support throughout the distribution center and office spaces.
Troubleshoot and resolve issues involving: Windows-based workstations, Zebra scanners, printers, and mobile devices, Time clocks and warehouse technology.
Support a large-scale hardware environment consisting of 2,000-3,000+ endpoints.
Manage and resolve incidents through ServiceNow.
Perform device deployments, replacements, upgrades, and ongoing maintenance.
Provide basic audio/visual support, including conference room technology and Cisco WebEx-enabled devices.
Collaborate with supervisors and team members to prioritize incidents and manage support queues.
Maintain a high level of customer service and serve as the primary onsite IT resource.