IT Support Specialist (Probate Court)

Lucas County•Toledo, OH

1d•$55,000 - $65,000

About The Position

The IT Support Specialist will be responsible for installing and repairing computer hardware and software, supporting users with technical issues, and assisting with cybersecurity best practices. This role involves troubleshooting hardware, software, and network problems, managing user accounts, and supporting remote work technologies. The specialist will also assist with system maintenance, vendor coordination, and documentation, while providing user training and supporting IT asset management.

Requirements

Install and repair computers, mobile devices, printers, and peripheral equipment.
Install, configure, and support Windows 10/11 workstations, Microsoft 365 applications, and related court software.
Respond to users’ requests for assistance via in-person, phone, email, or ticketing system; document issues, steps taken, and resolution.
Troubleshoot and resolve hardware, software, printing, and basic network connectivity problems for onsite and remote users.
Assist with user account setup, password resets, and basic identity and access management tasks in Microsoft 365 and other court systems.
Assist with the setup and support of remote and hybrid work technologies.
Help implement and reinforce cybersecurity best practices.
Perform routine security- and maintenance-related tasks.
Install, maintain, repair, and upgrade hardware, software, cabling, and related components.
Coordinate with vendors to facilitate repair services, warranty claims, and equipment replacement.
Assist in the evaluation and testing of hardware, software, cloud services, and security tools.
Support website and intranet content updates.
Create and edit forms, letters, and other templates.
Document troubleshooting procedures, system configurations, and routine processes.
Provide group and one-on-one training to users.
Assist with inventory, asset tagging, and lifecycle management of IT equipment and software licenses.
Attend relevant technical and cybersecurity trainings or conferences.

Responsibilities

Install and repair computers, mobile devices, printers, and peripheral equipment in accordance with Court standards and vendor specifications.
Install, configure, and support Windows 10/11 workstations, Microsoft 365 applications, and related court software.
Oversee daily performance of computer systems and report issues or recurring trends to the IT Director.
Respond to users’ requests for assistance via in-person, phone, email, or ticketing system; document issues, steps taken, and resolution.
Troubleshoot and resolve hardware, software, printing, and basic network connectivity problems for onsite and remote users.
Assist with user account setup, password resets, and basic identity and access management tasks in Microsoft 365 and other court systems, following security procedures.
Assist with the setup and support of remote and hybrid work technologies.
Help implement and reinforce cybersecurity best practices, such as recognizing phishing attempts, securing devices, using multifactor authentication, and following data-handling policies; promptly escalate suspected security incidents.
Perform routine security- and maintenance-related tasks such as installing approved updates, verifying antivirus status, and assisting with backup checks under the direction of the IT Director.
Install, maintain, repair, and upgrade hardware, software, cabling, and related components in a multi-host, multi-site environment.
Coordinate with vendors to facilitate repair services, warranty claims, and equipment replacement when applicable.
Assist in the evaluation and testing of hardware, software, cloud services, and security tools to determine suitability for the court’s IT environment.
Support website and intranet content updates as instructed, using content management tools and basic web editing skills.
Create and edit forms, letters, and other templates (including PDF forms) for staff and public use.
Document troubleshooting procedures, system configurations, and routine processes to support shared knowledge and continuity of operations.
Provide group and one-on-one training to users on court systems, Microsoft 365, remote access, and technology-related security awareness.
Assist with inventory, asset tagging, and lifecycle management of IT equipment and software licenses.
Attend relevant technical and cybersecurity trainings or conferences to stay current on emerging technologies and security risks affecting the Court.
Perform other related duties as assigned.