IT Support Specialist

BAE Systems OneArc USA • Orlando, FL

8d • Onsite

About The Position

At BAE Systems OneArc, our IT Support team provides the technology and process to restore balance in the universe so that our teams are enabled to get their jobs done efficiently. The team is accountable for user onboarding and offboarding, Identity, Device, and Access Management (IDAM), end-user device provisioning, maintaining our asset register, first-line software/hardware troubleshooting, and license management. Crucially, this team plays a frontline role in keeping our organization secure and compliant. As an IT Support Specialist based out of our Orlando, FL office, you will be a key player on this team, directly impacting employee productivity and satisfaction across the business.

Requirements

• Deep understanding of Windows 11 Professional and macOS (Tahoe and above).
• Strong knowledge of laptop and desktop hardware, configuration, and troubleshooting.
• Solid grasp of core office networking concepts, including DHCP, DNS, Routing, WLAN, and VPNs.
• Foundational knowledge of IT systems to aid in root-cause analysis.
• 2+ years of experience as an IT Support Specialist, Helpdesk Engineer, or similar technical role.
• BA/BSc in Information Technology, Computer Science, or a related field is preferred (or equivalent practical experience).

Nice To Haves

• Friendly, approachable, and always eager to help users resolve their issues.
• Learns openly from mistakes and fosters a collaborative environment.
• Calm under pressure; capable of driving incidents to resolution and suggesting systemic improvements to prevent repeat issues.
• Constantly looking for ways to streamline and automate manual tasks.
• Innovative, detail-oriented, creative, and thrives in a fast-paced technology environment.

Responsibilities

• Provision, configure, and maintain end-user devices (desktops, laptops, and accessories), including handling planned and unplanned hardware refreshes.
• Ensure colleagues receive prompt, approved access to company resources, software, and licenses.
• Seamlessly transition new hires into the company and manage secure offboarding workflows.
• Own and maintain the IT equipment asset register and software licenses, ensuring full regulatory and corporate compliance.
• Resolve daily technical issues across hardware, operating systems, and applications using basic system design knowledge.
• Provide technical setup and support for company trade shows and events as needed.
• Create user-facing FAQs/knowledge base articles to promote self-service, and actively identify repetitive tasks that can be automated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level