IT Support Specialist (Laptop Hospital - Temporary)

Chaminade College Preparatory•Los Angeles, CA

6d•Onsite

About The Position

Chaminade College Preparatory seeks a service-oriented computer professional to join our outstanding IT team as a Temporary Support Specialist at our middle and high school campuses in both Chatsworth and West Hills, California. This position is open until filled. The IT Support Specialist provides technical assistance to Chaminade students and staff, answers questions, and resolves computer problems for end users. Works with laptop vendors on a variety of IT department needs. The IT Support Specialist is the primary support for student laptop computer needs. Supports the philosophy, principles, and characteristics of Marianist Education. Assures quality services to students, faculty, staff, parents, outside organizations, and communities. Assists students and other users with a variety of computer software and hardware issues. Troubleshoots problems and recommends solutions. Provides timely and efficient responses to all Student Help Desk requests. Informs users on the status of requested orders and Help Desk requests. Trains users in the operations of the network and authorized software. Practices sound economic principles. Continually updates and informs the Laptop Hospital Lead on the status of all equipment and user requests. Under the direction of the Laptop Hospital Lead, contacts vendors and follows up on purchases and merchandise returns as necessary. Responds to and follows up on phone communications with vendors and purchase orders as necessary. Investigates pricing, availability, compatibility, warranties, etc., of products. Educates users on MIS policies and enforces policies within the scope of the position. Reports all violations to the Network Manager or to the Director of Technology. Provides exceptional customer service and a level of excellence required by the department. Assists with department paperwork, documentation, and software and hardware inventories. Works diligently in improving and updating the level of technical expertise as the technical field changes frequently. Performs other duties as assigned.

Requirements

High School Diploma.
A+ Certification or related experience/training.
Two years experience in the technical support field is preferred.
Ability to be proactive, detail and service oriented.
Must be a self starter and exercise patience in delivery of customer service.
Working knowledge of a variety of Microsoft operating systems.
Working knowledge of Microsoft network operating systems.
Expertise in hardware troubleshooting, upgrades and repairs.
Working knowledge of network infrastructures and cabling.
Working knowledge of network security issues.
Working knowledge of Microsoft Office applications.
Expertise in computer system imaging.

Nice To Haves

College degree preferred.

Responsibilities

Provides technical assistance to Chaminade students and staff.
Answers questions and resolves computer problems for end users.
Works with laptop vendors on a variety of IT department needs.
Provides primary support for student laptop computer needs.
Assists students and other users with a variety of computer software and hardware issues.
Troubleshoots problems and recommends solutions.
Provides timely and efficient responses to all Student Help Desk requests.
Informs users on the status of requested orders and Help Desk requests.
Trains users in the operations of the network and authorized software.
Continually updates and informs the Laptop Hospital Lead on the status of all equipment and user requests.
Contacts vendors and follows up on purchases and merchandise returns as necessary.
Responds to and follows up on phone communications with vendors and purchase orders as necessary.
Investigates pricing, availability, compatibility, warranties, etc., of products.
Educates users on MIS policies and enforces policies within scope of position.
Reports all violations to the Network Manager or to the Director of Technology.
Provides exceptional customer service and level of excellence required by department.
Assists with department paperwork, documentation and software and hardware inventories.
Works diligently in improving and updating level of technical expertise.
Performs "in house" hardware repairs as needed in a timely manner.
Performs hardware upgrades of existing equipment, installations and connections.
Transports equipment as necessary.
Assists campus Network Manager in school-wide upgrades and installations of locally installed programs.
Performs workstation setups and configurations if needed.
Performs periodic virus checkups and performance optimizations on student workstations.
Assists users with problem solving and troubleshooting.
Downloads software drivers, fixes and patches over the Internet on a timely basis.
Performs imaging of computers.