IT Support Specialist 1

KILLINGTON PICO SKI RESORT • Killington, VT

1d • $22 - $29 • Onsite

About The Position

As an IT Support Specialist, you will work as part of a team to provide a full range of technical support for the technology systems throughout Killington/Pico Ski Resorts. This includes, but is not limited to, video surveillance, web cams, lodge monitors, digital signage, cable services, RFID, POS, desktops/laptops and music infrastructure. Duties include installs, configuration, deployments, maintenance, analysis, and troubleshooting.

Requirements

• Associate degree in computer science or a combination of education and experience from which comparable knowledge and skills are acquired.
• Experience with Windows OS.
• Must be able to lift up to 50lbs.
• Must have a valid driver's license and be able to provide their own transportation for intra-resort travel.
• Knowledge of basic networking concepts.
• Ability to communicate clearly and effectively in written and spoken English and a professional appearance and demeanor.
• Strong troubleshooting ability and the capacity to learn quickly.
• Solid working knowledge of PC/Laptop/Tablet hardware and peripherals.

Responsibilities

• Research and analyze the technical needs and resources of the resort, including developing a good working knowledge of the overall purpose of a particular function and its daily operations.
• Research and provide recommendations for various hardware and software solutions.
• Provide support and installation of POS systems and peripherals.
• Provide technical support for RFID infrastructure which includes gate configuration, hardware and software support.
• Provide technical support for all speakers, amplifiers and music streaming devices throughout resort.
• Provide technical support and configuration of desktops and laptops throughout resort.
• Perform the installation, configuration and maintenance of IP cameras, digital signage boards, music subscription services, speakers, cable/IP TV services, cabling and setup to all devices.
• Perform a variety of tasks related to the ongoing maintenance of devices as directed.
• Maintain documentation of systems and processes.
• Respond to trouble ticket (Zendesk), email and telephone requests for technology systems support needs.
• Document, track and monitor tickets to ensure timely resolution of all support issues.
• Participate in on-call rotations and respond to off hours support needs when required.
• Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company to plan and coordinate activities, exchange information, improve efficiency, foster effective communication and resolve problems.
• Provide superior service to our customers (internal and external) at all times.
• Follow the Killington Hospitality Guidelines while interacting with the guests and respond to all guests in a courteous, efficient manner.
• Provide training, collaborate and share information with other IT team members.
• Perform other tasks as assigned.

Benefits

• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree