JR159 IT Support Specialist

Rycon Construction•Pittsburgh, PA

4d•Onsite

About The Position

Rycon Construction, an employee-owned company (ESOP) and an ENR Top 400 Contractor, is seeking an experienced construction Tier 1 IT Support Specialist for its Pittsburgh office. The company provides construction management, general contracting, design-build, and program management services nationwide, specializing in new construction, renovations, and adaptive reuse projects across various sectors including aviation, healthcare, higher education, industrial/warehouse, commercial, multi-unit residential, student housing, food service/dining, data centers/mission critical, retail, financial, self-storage, government/municipality, and LEED facilities. Rycon also boasts an in-house Architectural Finishes & Specialty Fabrication Division. This role involves providing first-level technical support to over 600 users, both remotely and locally, utilizing a helpdesk ticketing system, emails, and calls to resolve hardware, software, and basic network issues. The IT Support Specialist will support desktop systems, laptops, mobile devices, printers, and other peripherals, assist users with account setup, password resets, and access permissions, and document issues and resolutions. Complex problems will be escalated to Tier 2 or Tier 3 support as needed. The position also supports onboarding/offboarding processes, including device setup and account provisioning, and requires collaboration with team members while also managing tasks independently. The ideal candidate must be able to troubleshoot, identify, and provide technical solutions to end users.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field or an Associate’s degree in a related field plus one or more of the following certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Fundamentals (e.g., Azure, M365)
Basic understanding of Windows OS, Office 365, Microsoft Office, and common IT tools.
Strong communication and customer service skills.
Ability to troubleshoot and resolve common technical issues.
Willingness to learn and grow within a fast-paced IT environment.
Experience with helpdesk call center environment.
Familiarity with remote support tools and ticketing systems.
Strong customer service orientation with a proactive and solution-focused mindset.
Exposure to networking concepts and cybersecurity basics.
Excellent verbal and written communication skills.
Exceptional organizational skills with the ability to multi-task and prioritize effectively.
Proficiency in Microsoft 365 admin center.

Nice To Haves

CompTIA and Microsoft Certifications are not required, but are a plus.

Responsibilities

Provide first-level technical support to over 600 users remotely and locally.
Utilizing helpdesk ticketing system, emails, and calls to resolve hardware, software, and basic network issues.
Provide support for desktop systems, laptops, mobile devices, printers, and other peripherals.
Assist users with account setup, password resets, and access permissions.
Document issues and resolutions in the ticketing system.
Escalate complex problems to Tier 2 or Tier 3 support as needed.
Support onboarding/offboarding processes including device setup and account provisioning.
Collaborate effectively with team members while also working independently to manage tasks.
Troubleshoot, identify, and provide technical solutions to end users.
Participation in an on-call IT emergency response rotation.