IT Support Specialist

Dragonfli Group

3d • Hybrid

About The Position

Dragonfli Group is seeking an IT Support Specialist to provide dedicated on-site and remote IT support to a local client in the Rappahannock County, Virginia area. This is a full-time, locally based position. The successful candidate must be willing and able to report on-site to client locations in the Washington, VA area on a regular basis and must reside within 30–40 minutes of Washington, VA. This role serves as the primary IT point of contact for the client, handling day-to-day support, endpoint management, and basic security operations for an environment of 70+ users. Direct escalation support is provided by Dragonfli's senior engineering team. Candidates with 0–4 years of IT support or systems administration experience are encouraged to apply.

Requirements

• 0–4 years of hands-on IT support or systems administration experience
• Experience supporting Windows endpoint environments
• Working knowledge of Google Workspace administration
• Foundational networking knowledge: TCP/IP, DNS, DHCP, and VLAN fundamentals
• Valid Virginia driver's license and reliable personal transportation
• Must reside within 30–40 minutes of Washington, VA (Rappahannock County area)
• Ability to report on-site to client locations in the Washington, VA area on a regular basis
• Strong written and verbal communication skills with professional presence in government client environments
• Self-starter capable of operating independently day to day without direct supervision
• Ability to obtain and maintain a background check clearance as required by the client

Nice To Haves

• CompTIA A+, Network+, or Security+ certification (strongly preferred)
• Familiarity with endpoint detection and response (EDR) tools and vulnerability scanning platforms
• Prior experience supporting government or highly regulated client environments
• Experience with VoIP systems and wireless access point management
• Exposure to ERP or financial administration systems
• Working knowledge of cybersecurity fundamentals and security event triage
• Experience producing client-facing IT status reports or documentation

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support for end users across multiple client offices
• Manage and maintain Windows endpoints, user accounts, and Google Workspace (70+ users)
• Support and monitor VoIP phone infrastructure and fiber network environment
• Manage wireless access points and perform basic network monitoring
• Support local ERP/finance administration systems (training provided)
• Coordinate hardware procurement, setup, and lifecycle management
• Produce monthly IT status reports for client leadership
• Escalate security events and complex issues to the senior engineering team
• Maintain accurate documentation of the environment, configurations, and support activities
• Operate and maintain vulnerability management and endpoint detection and response (EDR) tooling

Benefits

• Comprehensive health, dental, and vision coverage
• Paid Time Off (PTO) and 11 Federal Holidays
• 401(k) with employer match
• Direct access to senior cybersecurity engineers and leadership — accelerated professional development in a hands-on, small-firm environment
• Opportunity to build deep client relationships and own your technical domain from day one

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed