IT Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology • McLean, VA

20h • Onsite

About The Position

Transform technology into opportunity as an IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. Our work depends on a IT Support Specialist joining our team. We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Requirements

• Customer Service
• Information Technology (IT) Support
• VTC
• 3 + years of related experience
• TS/SCI with Polygraph clearance
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Nice To Haves

• Certifications: None

Responsibilities

• Demonstrated experience of a standard operational environment, to include desktop hardware, software, peripherals, web technologies, security guidelines, and operating systems for large mainframe environments.
• Demonstrated experience with account management, network infrastructure, and telecommunications.
• Demonstrated experience with one or more of the major service areas within a large office environment, Requirements Management, Desktop Technologies, Corporate Applications, Access Administration, or Voice Infrastructure.
• Demonstrated experience with the functionality and business applicability of pertinent software applications, including business and corporate applications.
• Demonstrated experience of lifecycle and programmatic milestones, regardless of project type; Basic knowledge of Project Management concepts and principles.
• Demonstrated experience and extensive occupation-specific knowledge of IT industry.
• Demonstrated experience with interpersonal skills to interface consistently and effectively with customers, technical staff, project team members, and management to identify issues, negotiate changes, meet deadlines, market services, and provide excellent customer service.
• Demonstrated experience explaining rules, procedures and highly complex technical information clearly and accurately, both orally and in writing.
• Demonstrated experience eliciting information on moderately complex technical problems from non-technical customers for use in diagnosis, analysis, and resolution of problems requiring significant analysis across multiple environments.
• Demonstrated experience working independently or as lead in team environment to resolve customer problems.
• Demonstrated experience identifying and resolving complex access problems.
• Demonstrated experience to proactively anticipate customer needs, analyze complex requirements, and ensure expectations are met within feasible cost and time projections.
• Demonstrated experience preparing and delivering briefings to convey moderately complex information to peers, customers, and management.
• Demonstrated experience as a team lead, providing feedback, guidance, direction and sharing knowledge, while promoting teamwork, collaboration, and emphasizing quality, customer satisfaction, creativity, and cost effectiveness.
• Demonstrated experience organizing and planning personal as well as team tasks in a changing environment. To include monitoring their execution, anticipating risks, assessing impacts, and developing contingency plans.
• Demonstrated experience developing and implementing transition plans for customers to include introducing new technology and platforms.
• Demonstrated experience developing and presenting correspondence, technical documents, and reports on moderately complex issues that internal offices and technology boundaries.
• Demonstrated experience in making, sound defensible decisions, on a variety of technical resource, and organizational issues, even in ambiguous or high-pressure situations.
• Demonstrated experience defining resource requirements and using resources to attain project goals within cost and schedule outlined.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• variety of medical plan options, some with Health Savings Accounts
• dental plan options
• a vision plan
• a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• full flex work weeks where possible
• a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level