IT Support Specialist

Ayers Basement Systems LLC • Lansing, MI

13m • $25 - $28

About The Position

This role supports the IT Manager by helping manage daily IT operations and providing technical support across the organization. The IT Support Specialist plays a vital role in maintaining our IT infrastructure, ensuring systems are running smoothly and securely, and supporting staff with hardware, software, and connectivity needs.

Requirements

• Bachelor’s degree (preferred) in Information Technology, Computer Science, or a related field; or equivalent practical experience.
• 2–4 years of experience in IT support, systems administration, or related roles.
• Strong understanding of Windows environments, Microsoft 365, and SQL
• Familiarity with security best practices and common IT troubleshooting tools.
• Excellent problem-solving and communication skills.
• Comfortable working in a fast-paced, hands-on environment.
• A proactive team player with a customer-service mindset.
• Curious, calm troubleshooter, willing to learn, excellent communicator and one who takes ownership of their work!

Responsibilities

• Provide front-line technical support and troubleshooting for hardware, software, network, and system issues across all departments.
• Assist with the maintenance and setup of workstations, servers, mobile devices, printers, and other IT equipment.
• Support user account setup and permissions management through systems like Microsoft 365, SharePoint, Power BI.
• Ensure regular software updates, system patches, and licensing compliance across all platforms.
• Help monitor and maintain network infrastructure including switches, routers, firewalls, and wireless systems.
• Work closely with the IT Manager and external vendors on escalated support issues and IT projects.
• Contribute to cybersecurity awareness and implementation of protection measures.
• Participate in system upgrades, migrations, or new technology rollouts.
• Train end-users on IT tools, systems, and best practices to improve efficiency and security.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level