IT Support Specialist

Talent Acquisition Team • Indianapolis, IN

9d • Onsite

About The Position

The Herff Jones IT Team is seeking an IT Support Specialist to join our Service Desk. Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager to learn, grows well in a team environment, and takes pride in delivering excellent customer service.

Requirements

• Working knowledge of Windows OS, Microsoft 365 applications, and common desktop hardware
• Strong communication and interpersonal skills — you'll interact with a wide range of users across multiple locations
• Ability to work independently, manage multiple open tickets, and escalate appropriately when needed
• High school diploma or equivalent required

Nice To Haves

• 1–2 years of experience in a help desk, desktop support, or related IT role preferred; recent graduates or candidates with equivalent hands-on experience are encouraged to apply
• CompTIA A+ certification (or comparable credential) strongly preferred; candidates actively pursuing certification will be considered
• Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus
• ITIL Foundations certification is a plus, but not required
• Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred; equivalent hands-on experience accepted in lieu of degree
• CompTIA A+ or equivalent industry certification preferred

Responsibilities

• Serve as Tier 1 intake for the Service Desk — logging, triaging, and prioritizing incoming support tickets via the ITSM platform (Freshservice)
• Provide remote support to field and off-site employees, diagnosing and resolving hardware and software issues via phone, email, and remote tools
• Support employee onboarding and offboarding: stage and image new equipment, configure accounts and access, and recover and wipe devices for departing staff
• Back up the local CTG team for hands-on desktop support across Indianapolis manufacturing plants and corporate offices
• Install, configure, and troubleshoot desktops, laptops, tablets, printers, docking stations, and peripherals
• Assist with routine software installations, OS updates, and endpoint maintenance tasks
• Document troubleshooting steps, resolution notes, and recurring issues to support knowledge base development
• Prepare surplus and returned equipment for reuse or disposal
• Participate in after-hours on-call rotation as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED