IT Support Specialist

Murray Osorio PLLC•Silver Spring, MD

1d•Onsite

About The Position

The IT Support Specialist plays a crucial role in supporting the firm’s day-to-day operations by managing IT infrastructure and assisting staff with their technological needs. This position ensures systems run efficiently and employees have the technical support required to perform their work effectively. This is a full-time, in-office role based in Silver Spring, MD.

Requirements

Strong organizational skills and attention to detail
Effective communication skills with the ability to explain technical concepts to non-technical users
Basic understanding of IT concepts and troubleshooting techniques

Nice To Haves

Pursuing or having completed a bachelor’s degree in Computer Science, Information Technology, or a related field is preferred
IT certifications (CompTIA A+, Network+, Security+ or equivalent)
Familiarity with Salesforce, Microsoft, Zoom, or similar platforms
Experience in customer service or administrative roles

Responsibilities

Provide first-line technical support to employees via in-person, phone, video, email, or remote assistance
Diagnose and resolve hardware, software, and network issues promptly
Provide training and guidance to employees on IT-related tools and systems
Manage user accounts across platforms such as Salesforce, Microsoft, Zoom, etc.
Manage permissions and access rights in accordance with security policies
Contribute to the development and implementation of IT policies and best practices
Order, provision, and maintain IT equipment for staff
Set up and support office workstations and ensure proper hardware/software configuration
Maintain an accurate inventory of all IT assets
Work with vendors and external service providers to resolve technical issues and procure IT products/services
Collaborate with HR, Finance, Legal, and Administrative departments on IT-related initiatives