IT Support Specialist

Flock Safety•Atlanta, GA

16d•$75,000 - $100,000•Onsite

About The Position

As our IT Support Specialist, you will be a key member of the Technology Experience team, focused on delivering exceptional on-site IT support and ensuring our meeting spaces and collaboration environments operate flawlessly. This is a highly visible, in-office role responsible for: Supporting day-to-day technical needs of employees in our Atlanta office Owning enterprise conference room and A/V environments Providing white glove / executive-level support Partnering with Workplace and Operations teams to enhance the in-office technology experience Supporting workplace management systems (i.e. Eden) This Atlanta, GA-based position is full-time in the office (5 days a week). Occasional early arrival or late departure may be necessary to support meetings and events. The role also requires the ability to perform physical tasks, such as lifting equipment, moving boxes, and working at floor level to install and maintain hardware.

Requirements

3+ years of experience supporting internal employees in a high-volume IT environment.
Strong understanding of macOS and Windows operating systems.
Experience troubleshooting hardware, peripherals, printers, docking stations, and end-user devices.
Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow).
Familiarity with MDM solutions (e.g., Kandji, Jamf) and endpoint security tools.
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
Strong documentation habits and attention to detail.
Basic understanding of network principles (e.g. WAN, VLAN, Firewalls, etc)
Direct experience supporting and troubleshooting conference room A/V systems
Ensure executive meetings, board meetings, and company-wide events run seamlessly.
Perform preventative maintenance and standardization of meeting room technology.
Troubleshoot displays, conferencing hardware, microphones, cameras, and room control systems.
Partner with vendors when needed for escalations or installations.
Continuously improve meeting room reliability and user experience.
Experience providing high-touch, priority support to senior leadership.
Comfortable providing real-time meeting support and rapid issue resolution.
Strong communication skills with the ability to remain calm and professional under pressure.
Proactive mindset — anticipating needs before they become issues.
High level of discretion and professionalism.
Experience administering or supporting workplace management platforms (e.g., Eden).
Desk booking
Visitor management
Room scheduling
Workplace analytics

Responsibilities

Supporting day-to-day technical needs of employees in our Atlanta office
Owning enterprise conference room and A/V environments
Providing white glove / executive-level support
Partnering with Workplace and Operations teams to enhance the in-office technology experience
Supporting workplace management systems (i.e. Eden)

Benefits

Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.