IT Support Specialist (Active Secret Clearance)

TEKsystems • Lawton, OK

7d • $28 - $33 • Onsite

About The Position

The Senior IT Support Specialist provides remote and onsite technical, operational, and training support to users. The role handles escalated help desk issues and provides second-tier support for personal computers, servers, mainframe applications, and hardware. The position is a contract based in Lawton, Oklahoma, and is fully onsite. Normal work hours are Monday through Friday, with an eight-hour shift scheduled between 6:00 AM and 6:00 PM local time. Infrequent after-hours support may be required.

Requirements

• DoD Secret clearance.
• Experience or skills in help desk support, troubleshooting, service desk operations, Windows 10, Active Directory, Windows, ticketing systems, and customer service.

Nice To Haves

• A+, Network+, or Security+ certification.

Responsibilities

• Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Handle issues that first-tier help desk support cannot resolve.
• Install and test personal computers, printers, and other peripherals; configure operating systems; and load packaged programs and other application software.
• Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.
• Resolve computer system problems, including coordinating between users and local area network components, and participate in evaluating system configuration and software.
• Work with network services, software systems engineering, and/or applications development to restore service or identify and correct underlying problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend system modifications to reduce user problems.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed