IT Support Specialist

Aspen Skiing Company•Aspen, CO

16d•$27 - $28•Onsite

About The Position

The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services.

Requirements

High School Diploma or equivalent required
Professional computer experience required
A valid driver’s license
Proficient knowledge of Microsoft Office applications
Knowledge of Windows 11 operating systems required
Strong troubleshooting skills and both hardware and software
Proficiency in troubleshooting, disassembling and repairing PC’s and peripherals required
Proficiency with Microsoft Office
Proficient knowledge of WiFi and networking basics
Experience with Help Desk Institute (HDI) Certifications, A+ Certifications
Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS)
Ability to work with and build relationships with employees at all levels throughout the Company
Ability to engage with internal customers in a positive and helpful manner
Ability to work independently with minimal supervision
Attention to detail

Responsibilities

Answer Help Desk Calls
Troubleshoot a variety of hardware and software problems either over the phone or in person
Record all calls in ticket tracking system
Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications
Replace faulty hardware
Create\manage user accounts
Deal with warranty issues
Use inTune for PC deployments
Replace leased assets under a deadline
Other duties as assigned