IT Support Specialist

Bright!Tax • New York, NY

14d • Remote

About The Position

You own the systems backbone of Bright!Tax. We're looking for someone with a developer's mindset, comfortable writing scripts or building light automation, someone who can put that skill to work on our real systems from day one. You will quickly become our HubSpot admin, and you keep permissions, configurations, integrations, and data integrity clean across every tool the team uses. You also resolve internal support tickets, then close the process gaps that caused them, building the fix, not just flagging it.

Requirements

• Proficient in English (oral and written).
• Development or scripting skills, or experience using AI tools to automate repetitive work.
• Strong attention to detail. You catch errors before they become tickets.
• Clear written communication. You can document a process so someone else can follow it without asking questions.
• Comfortable working independently in a remote, distributed team.
• Desire to learn new tools and skills, comfortable with a changing and dynamic environment.
• Proactive to propose new solutions and improvements.
• AI Experience

Nice To Haves

• HubSpot admin experience. You have configured workflows, managed properties and permissions, and troubleshot integrations, not just used HubSpot as an end user.
• API/webhook experience, automation platforms
• Experience with Google Workspace administration (Gmail, Drive, Calendar).
• Google Cloud Experience
• Familiarity with Soraban or similar tax practice management tools.
• Experience with helpdesk or ticketing tools.
• Basic website maintenance experience (content updates, simple fixes).

Responsibilities

• Build and maintain scripts or integrations that automate repetitive work across HubSpot, Soraban, and Google Workspace.
• Administer our HubSpot instance. Manage user permissions, custom properties, workflows, and integrations (including our Soraban integration).
• Triage and resolve support tickets raised by internal teams.
• Identify patterns in ticket volume. Recommend and document process fixes that prevent repeat issues.
• Maintain clear, up-to-date process documentation for common workflows and troubleshooting steps.
• Support onboarding and offboarding tasks: account setup, access provisioning, and file handovers.
• Provide general DigOps support for the team's day-to-day tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed