It Support Specialist
About The Position
The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, to include manufacturing equipment as well as implemented applications, is key to success. This person will focus on the following cleanup projects: - Asset tagging devices and renaming them - Windows 10 to Windows 11 in place upgrades - Manual Intune enrollments - Security tool installations (agents) - Entering and validating asset management info
Requirements
- 3+ years supporting Windows 10
- 3+ years' experience with Active Directory/Azure AD
- 3+ years' experience with Office 365 (products and admin portal)
- 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
- Familiarity with MDM solutions
- Prior IT Support experience required
Nice To Haves
- Windows 11 experience preferred
- JIRA/Atlassian product suite experience preferred
Responsibilities
- Support end-users with IT-related issues in a responsive and service-oriented manner
- Troubleshooting of servers, PCs, phones, wireless, networking, and applications
- User provisioning and deprovisioning for new hires, transfers, and terminations
- Use of monitoring toolsets to ensure availability of systems and resources
- Management and organization of IT inventory and assets
- Utilization of ticketing system to track and document support requests, gather information for escalations
- Create and update documentation
- Assist in hardware/software setup
- Travel to multiple sites locally (frequent) and out of state (rarely)
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
