IT Support Specialist

Svante•Burnaby, BC

5d•CA$52,600 - CA$65,700•Onsite

About The Position

As the IT Support Specialist, you will provide hands-on technical support to ensure reliable, secure, and effective technology services across Svante’s corporate and operational environments. You will support end users, maintain IT infrastructure, manage hardware and software deployments, and contribute to continuous improvement initiatives that enable business operations and technology adoption. Working closely with the IT Service Desk, Infrastructure, Cybersecurity, and business teams, you will help deliver a high-quality technology experience across the organization. This role offers the opportunity to work in a dynamic environment where you will support a broad range of technologies, contribute to process improvements, and play an important role in enabling Svante’s continued growth and innovation.

Requirements

Experience in technical support, IT operations, or a related field, with a strong customer service mindset.
Diploma or bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent combination of education and experience).
Solid knowledge of Windows operating systems, Microsoft 365, SharePoint, Azure services, and enterprise IT environments.
Experience troubleshooting hardware, software, and user access issues across a variety of platforms.
Working knowledge of networking concepts, including VLANs, routing, switching, firewalls, access points, and LAN/WAN environments.
Experience supporting Active Directory, Microsoft 365 user administration, including account and mailbox management.
Experience with laptop imaging, provisioning, deployment, and IT asset lifecycle management.
Experience working with IT Service Management (ITSM) platforms and ticketing systems.
Strong problem-solving and analytical skills, including the ability to perform root cause analysis and identify opportunities for continuous improvement.
Comfortable working independently while collaborating effectively with cross-functional teams.
Excellent communication and interpersonal skills, with the ability to support users at all levels of the organization.

Nice To Haves

Experience using Atlassian products.
Experience with CompTIA A+, MSCA, AZ-104, or equivalent certifications.

Responsibilities

Provide timely and effective IT support to employees and consultants by responding to technical requests, troubleshooting issues, and ensuring adherence to established Service Level Objectives (SLOs).
Manage IT service requests and incidents through the appropriate support channels while ensuring accurate documentation and timely resolution.
Support employee onboarding and offboarding processes, including account provisioning, equipment preparation, and access management.
Deploy, maintain, and support Windows 10 and Windows 11 laptops, including imaging, configuration, and lifecycle management.
Manage IT asset inventory, ensuring accurate tracking, maintenance, and lifecycle management of technology equipment.
Troubleshoot and support meeting room technologies, user access issues, and workplace technology solutions.
Administer and maintain core IT systems, including Active Directory, Microsoft 365, user accounts, mailboxes, and related services.
Support network infrastructure, including WAN, LAN, firewalls, switches, and access points, in partnership with the Infrastructure team.
Assist with corporate backup systems, disaster recovery solutions, and security best practices to ensure reliable and secure technology operations.
Create and maintain technical documentation, knowledge base articles, and standard operating procedures to improve service delivery and knowledge sharing.
Actively participate in continuous improvement initiatives, including technology enablement projects, manufacturing process support, and automation initiatives.
Provide on-site IT support at other company locations as required.