IT Support Specialist

Fleet Space Technologies • Toronto, ON

1d • Hybrid

About The Position

Fleet Space Technologies is seeking an experienced IT Support Specialist to join their team in Toronto. This role will be the primary IT contact for the North American team, ensuring technology runs smoothly and supporting engineers, scientists, and operators. The specialist will work closely with the ICT Manager and the broader ICT team in Australia, while having significant autonomy in problem-solving, managing equipment, contributing to global IT projects, and maintaining secure, stable, and scalable systems. The position is based in Richmond Hill, Ontario, with a requirement for 4-5 days of in-office work per week.

Requirements

• Tertiary qualification in Information Technology or equivalent.
• 5+ years of experience in IT support in roles where you have acted as a one-person team with a broad remit of IT support responsibilities.
• Deep experience supporting users in fast-paced, multi-platform environments, ideally in MSP, tech, or security-conscious sectors.
• Strong skills supporting and administering Google Workspace, Windows and Linux server environments, teleconferencing and VoIP, Jira Service Desk, GitLab, AWS, GCP, Hubspot, ClickUp and other SaaS products.
• Demonstrate how AI can be used in automations but also how you've implemented control over tooling and data.
• Experience managing security compliance frameworks (DISP, ISMS, Essential Eight) and implementing IT governance practices.
• Strong technical troubleshooting skills and the ability to independently investigate and resolve complex issues.
• Proven ability to coordinate IT support efforts, manage vendors, and influence positive IT behaviours across a business.
• Flexible working hours to collaborate with teams in Australia and South America.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
• Proactive, self-organising and customer-focused, with high attention to detail and a collaborative mindset.

Responsibilities

• Act as the primary IT contact for the North American team, providing responsive, high-quality support across hardware, software, and systems.
• Own and improve IT support processes and workflows to ensure consistent service delivery in the region.
• Manage and support Google Workspace, Microsoft 365, conferencing tools, endpoint management, and security solutions.
• Oversee provisioning, configuration, and lifecycle management of laptops and IT assets for office-based and remote staff.
• Lead response efforts for major incidents, including communication, root cause analysis, and follow-up.
• Maintain compliance with cyber security standards including ISO27001:2022, including regular auditing and reporting.
• Ensure proactive maintenance, patching, and security alignment across Windows, Mac, and Linux environments.
• Identify and drive opportunities to automate, streamline, and improve IT service delivery.
• Contribute to IT project planning, system upgrades, and new technology rollouts.
• Build strong relationships with internal stakeholders and external vendors.

Benefits

• Equity (ESOP) grants.
• 20 days of annual leave + 10 extra Wellness days per year.
• Learning budgets.
• Access to confidential Psychologist appointments via our Employee Assistance Program.
• Plenty of opportunity to be part of an amazing STEM program to create the next generation of explorers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree