IT Support Specialist (Junior-Mid Level) (OAMD)

BeVera Solutions LLC • Atlanta, GA

8d • Hybrid

About The Position

BeVera Solutions, LLC is seeking a detail-oriented junior-mid level IT Support Specialist to provide first- and second-tier technical support for CDC Office of Advanced Molecular Detection (OAMD) users accessing enterprise computing, data, and application platforms. This role serves as a primary helpdesk contact, supports system and application access, maintains user documentation, and escalates complex issues in accordance with established SLAs, while contributing to onboarding, training, and system rollouts in support of federally funded public health operations. This position is based in Atlanta, GA and requires on-site presence three (3) days per week. This position is contingent upon successful contract award to BeVera Solutions, LLC. NOTE: Position Contingent upon award of contract. This role is part of a pre-award candidate search for an upcoming federal government contract.

Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
• 2–4 years of experience in technical support or IT helpdesk roles.
• Familiarity with Linux environments and basic networking concepts.
• Ability to work onsite in Atlanta, GA three (3) days per week (hybrid schedule).
• Strong customer service, communication, and documentation skills.
• Experience using ticketing and support management systems.

Responsibilities

• Serve as a primary point of contact for technical support requests via the helpdesk system.
• Triage, track, and resolve Tier 1 and Tier 2 support tickets in accordance with defined SLAs.
• Assist users with access to computing resources, applications, and software tools.
• Support account provisioning, permissions management, and software access requests.
• Maintain user documentation, FAQs, and knowledgebase content.
• Escalate complex technical issues to senior staff as needed.
• Provide support during onboarding, training sessions, and system rollouts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree