IT Support Specialist

AMPAM Parks Mechanical • Carson, CA

35d • $32 - $35 • Onsite

About The Position

The IT Service Technician I/ IT Support Specialist serves as the first point of contact for internal technical support, providing timely and professional assistance to employees across the organization. This position is responsible for resolving Level I technical issues, managing incoming service requests, troubleshooting hardware and software problems, and escalating more complex issues when necessary. The ideal candidate is customer-focused, enjoys solving problems, communicates effectively, and thrives in a collaborative team environment.

Requirements

• 1–2 years of Help Desk, Service Desk, or IT Support experience required.
• Experience supporting Microsoft Windows operating systems.
• Working knowledge of Microsoft 365 and Windows 11
• Experience administering or supporting Microsoft Entra.
• Experience using ticketing systems.
• Basic understanding of networking fundamentals.
• Experience supporting printers and mobile devices
• Excellent customer service mindset.
• Strong verbal and written communication skills.
• Positive, professional, and approachable demeanor.
• Strong troubleshooting and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Collaborative team player.
• Detail-oriented with excellent organizational skills.
• Eagerness to learn and grow within IT.
• Applicants must be currently authorized to work in the U.S. on a full-time basis without future employment sponsorship

Nice To Haves

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Equivalent combination of education and experience will be considered.
• Familiarity with Active Directory concepts is a plus.
• Android and iOS mobile devices a plus

Responsibilities

• Serve as the first point of contact for internal IT support requests via phone, email, and ticketing system.
• Troubleshoot and resolve Level I hardware, software, printer, and peripheral issues.
• Provide timely support for password resets, account access, and general system questions.
• Escalate complex issues to senior IT staff while documenting troubleshooting efforts.
• Maintain excellent customer service throughout every interaction.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
• Assist with Microsoft Entra user account administration, password management, and access requests.
• Perform new hire technology setup and employee offboarding.
• Maintain accurate user records and IT asset documentation.
• Monitor and prioritize incoming service tickets.
• Resolve issues within established service level expectations.
• Document resolutions thoroughly within the ticketing system.
• Identify recurring issues and communicate trends to the IT team.
• Configure and deploy laptops, desktops, monitors, mobile devices, and printers.
• Install software, security updates, and approved applications.
• Perform workstation moves, adds, and changes.
• Maintain inventory of IT equipment and accessories.
• Work closely with IT teammates to ensure timely resolution of support requests.
• Assist with technology rollouts and system upgrades.
• Participate in documentation of standard operating procedures.
• Support continuous improvement initiatives within the IT department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree