IT Support Specialist (Contractor)
About The Position
Bay FC is seeking a resourceful and motivated IT Support Specialist for a six-month contract supporting its growing environment. The contractor will be the primary first-line IT support resource for the San Francisco offices, helping employees resolve issues, adopt technologies, and remain productive. The position is approximately 24 hours per week, with three days per week onsite and the potential for a hybrid arrangement. The role provides onsite and remote Tier 1–2 support across Windows and Mac computers, Microsoft 365 and other business applications, office peripherals, basic network connectivity, and conference-room technology. The contractor also assists with onboarding and offboarding, equipment and inventory management, documentation, and routine IT projects, escalating complex matters to the internal IT team. The schedule may require work at night, on weekends, holidays, and gamedays as needed.
Requirements
- 1–3 years of IT support or help desk experience.
- Strong customer service skills.
- Experience supporting Windows and/or Mac computers.
- Microsoft 365 experience.
- Basic networking knowledge.
- Strong troubleshooting skills.
- Experience supporting end users in an office environment.
- Ability to work independently onsite and remotely.
- Strong organizational and communication skills.
- Willingness to work nights, weekends, holidays, and gamedays as needed.
Nice To Haves
- Experience with Microsoft Entra ID.
- Experience with Intune.
- Experience with Apple Business Manager.
- Experience with Rippling.
- Experience with Slack.
- Experience with Zoom.
- Experience with Teams.
- Experience with Exchange Online.
- Experience with SharePoint.
- Experience with OneDrive.
- Experience with conference-room or AV technology.
- Experience with IT asset management.
Responsibilities
- Serve as the primary first-line IT support resource for the San Francisco offices.
- Respond to employee IT support requests and provide onsite and remote support.
- Troubleshoot hardware, software, Windows and Mac computers, peripherals, and basic wired and wireless connectivity issues.
- Assist with Microsoft 365 applications and support Teams, Outlook, OneDrive, SharePoint, Slack, Zoom, Adobe, and other business applications.
- Manage and resolve Tier 1–2 support tickets and escalate more complex issues to the internal IT team.
- Provide new-hire technology orientation and prepare computers and peripherals.
- Commission new employee accounts and workstations and decommission departing employee accounts and workstations.
- Manage IT assets and assist with IT inventory.
- Provide first-line conference-room support, troubleshoot displays, video-conferencing equipment, and basic AV issues, and assist with Teams and Zoom meetings.
- Support office printers and peripherals and escalate complex AV or infrastructure issues when necessary.
- Maintain organized IT equipment and storage areas.
- Document recurring support issues and assist with routine IT projects.
- Coordinate with vendors when directed by the internal IT team.
- Perform other IT support responsibilities as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
