IT Support Specialist

Drug Hunter • Portland, OR

7d • Remote

About The Position

Drug Hunter is seeking an IT Support Specialist to join their fully remote team. This entry-level role is designed for a bright, driven individual eager to launch their IT career. The specialist will be the primary point of contact for technical support, ensuring the smooth operation of devices, accounts, and tools for the team. The company emphasizes investment in employee growth, offering mentorship and opportunities for real ownership early on. The ideal candidate will be a quick learner with a genuine interest in IT support, patience, strong communication skills, and the ability to work independently in a remote setting.

Requirements

• A quick learner with a genuine excitement to learn.
• A real interest in IT support and the patience to help people solve problems.
• The ability to take direction well and work through projects independently with light supervision.
• Some familiarity with macOS and Windows environments.
• A basic grasp of user account and access management, or the eagerness to learn it quickly.
• Experience with or comfort learning Google Workspace administration.
• Strong communication skills, especially the ability to explain technical things clearly to non-technical colleagues.
• Organized, dependable, and comfortable working independently in a remote setting.

Nice To Haves

• Hands-on exposure to device management (JAMF or another MDM).
• Relevant coursework, a certification like CompTIA A+, a degree, or equivalent hands-on experience.

Responsibilities

• Serve as the first point of contact for help desk requests, troubleshooting hardware and software issues for a fully remote team.
• Manage and maintain the Mac and Windows fleet, using JAMF for Macs and Windows management tooling for setup, configuration, updates, and security compliance.
• Handle user provisioning end to end: onboarding new hires with the right accounts, devices, and access, and offboarding departures cleanly and securely.
• Administer Google Workspace, managing accounts, groups, and access.
• Manage access to software and applications, granting, adjusting, and revoking permissions.
• Take direction on day-to-day work while also running smaller projects independently with light oversight.
• Grow into owning systems outright as confidence builds, taking on more responsibility over time.
• Document common issues and fixes to build an internal knowledge base.

Benefits

• Competitive salary, variable compensation, and equity
• Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan
• Short-term disability and long-term disability insurance
• Cancer and critical illness coverage
• Up to 14 weeks paid parental leave (after 1 yr tenure)
• Childcare FSA plan
• 401(k) + employer match
• Home office set up stipend for fully remote employees
• Learning and development support
• Generous and flexible vacation and leave policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed