IT Support Specialist

Volatus Aerospace•Vaughan, ON

24d•Onsite

About The Position

The IT Support Specialist will play a critical role in supporting day-to-day IT operations across the organization. This position is responsible for ensuring the reliability, security, and efficiency of end-user systems, business applications, and IT infrastructure. As the first point of contact for IT-related issues, the successful candidate will provide timely support, manage user access, and contribute to maintaining a secure and well-functioning IT environment in a fast-paced, multi-entity organization.

Requirements

Diploma or degree in Information Technology or a related field
2–4 years of experience in IT support or help desk environments
Hands-on experience with Microsoft 365 administration
Strong knowledge of Windows operating systems and business applications
Basic understanding of networking concepts (IP, Wi-Fi, VLANs)
Strong troubleshooting, organizational, and problem-solving skills
Excellent communication and customer service abilities

Responsibilities

Manage user onboarding and offboarding, including account setup, licensing, and access control
Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Maintain user access in accordance with internal policies and security standards
Provide Tier 1 technical support for hardware, software, and connectivity issues
Troubleshoot and resolve IT tickets in a timely and efficient manner
Escalate complex issues to senior IT resources or external vendors when required
Configure, deploy, and maintain laptops, desktops, and mobile devices
Track and manage IT assets, ensuring accurate inventory and proper labeling
Coordinate hardware repairs, upgrades, and replacements
Support procurement processes, including vendor communication and quote collection
Follow up on IT orders, deliveries, and service requests
Assist in maintaining operational continuity across systems and infrastructure
Assist with basic cybersecurity monitoring and endpoint checks
Ensure compliance with internal IT policies and security protocols
Support audit readiness through proper documentation and system controls
Maintain accurate IT documentation, including system configurations and procedures
Support the development and improvement of IT policies and workflows
Contribute to building scalable IT processes as the organization grows
Performs other duties and responsibilities as assigned