IT Support Specialist Tier 2
About The Position
This is an on-site position in Aberdeen, North Carolina. Remote options are not available. At Bearing Construction, we offer a dynamic environment where you can grow professionally while building strong, lasting relationships. Our culture thrives on collaboration, backed by a foundation of stability, loyalty, and innovation. We are committed to enhancing the environmental quality of every community we serve and have become the trusted contractor of choice for many of our best clients. With exciting opportunities on the horizon, both for our company and each team member, there’s never been a better time to join us. Become part of a high-performing team delivering exceptional construction management and engineering services. Pay Range The pay range for this role is $26.50-$36.06 per hour. Compensation is based on your unique qualifications and experience. Benefits Enjoy a comprehensive total rewards package beyond a competitive base salary to include merit increases, annual bonus potential, and an extensive benefits plan for you and your family that includes health, dental, and vision coverage, paid time off, paid holidays, a retirement 401k plan, life insurance, short-term disability, and other supplemental options. As an employee of Bearing Construction, Inc., you will also receive perks like a semiannual clothing allowance to spend in our company webstore and have access to our employee perk programs like Working Advantage, which offers exclusive deals and offers on various products, services, and experiences. Job Summary Under the direction of the Network Administrator, the IT Support Specialist 2 is responsible for supporting all teams by managing and resolving technical issues reported by users. By providing users with information, guidance and instructions for using devices and installed software, the IT Support Specialist Tier 2 enhances efficiency and user experience across all departments.
Requirements
- 2+ years of experience in an IT support position
- A+ Certification Required
- Proficiency with Apple and Android OS and devices
- Proficiency in Microsoft
- Ability to follow oral and written instructions
- Ability to interact with co-workers, clients, and their staff in a respectful and courteous manner
- Possess a valid driver's license and reliable transportation
- Must be able to work in an indoor office environment and an active outdoor construction site environment
- Must be able to ascend and descend ladders, stairs, and work in confined spaces and in proximity to loud equipment
- Must be able to traverse irregular and steep terrain
- Must be able to work in various weather conditions and be exposed to dirt or dust
- Must be able to wear the required personal protective equipment most of the day
- Must be able to lift and carry 25 lbs regularly and 50 lbs occasionally
- Must be able to work for long periods of time in front of a computer or while standing.
Nice To Haves
- Possess a strong desire to keep skill set relevant and useful
- Ability to prioritize time to meet deadlines, anticipate issues, and avoid bottlenecks
- Focus on excellent time management and communication skills
- Strong customer service skills to provide effective support and maintain user satisfaction
- Ability to work well within a team and collaborate on problem-solving
- Flexibility to adapt to new technologies and changing environments
Responsibilities
- Troubleshoots tickets escalated from Tier 1 support and escalates when necessary
- Acts as an escalation point for higher-level support functions before proceeding higher
- Facilitates onboarding and offboarding of staff by coordinating required devices and software
- Validates data for all user information within Active Directory
- Validates licensing of all users and service accounts
- Assists the IT Manager with inventory management of user devices
- Assists IT teams with creating documentation and set up equipment as directed
- Participates in solution testing and documentation
- Manages the implementation of user support projects
- Coordinates company website updates
Benefits
- merit increases
- annual bonus potential
- health, dental, and vision coverage
- paid time off
- paid holidays
- a retirement 401k plan
- life insurance
- short-term disability
- other supplemental options
- a semiannual clothing allowance to spend in our company webstore
- access to our employee perk programs like Working Advantage, which offers exclusive deals and offers on various products, services, and experiences
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
