Regional IT Support Specialist-Tier 2

Welch Packaging Group Inc•Glasgow, KY

7h•Onsite

About The Position

The IT Support Specialist (Tier 2) provides advanced technical support and hands-on, on-site assistance for assigned regional facilities, resolving escalated issues and supporting infrastructure and low-voltage systems. This role will require the ability to travel regionally and will be onsite at any of these locations: Glasgow, KY, Lebanon, TN, Morristown, TN, Lexington, TN or Chattanooga, TN.

Requirements

High School Diploma or Equivalent Required
Advanced desktop and hardware support experience
Active Directory administration
Microsoft 365 administration
SIP-based phone system support
Device imaging and deployment experience
Ability to travel to regional sites
Low-voltage cabling experience
Strong written and oral communication.
Organization and attention to detail.
Analytical and problem-solving skills.
Time management.
Systems analysis.
Mathematical and deductive reasoning.
Critical thinking.

Responsibilities

Resolve escalated Tier 2 tickets involving complex hardware, software, or network issues
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Provide on-site support to assigned regional facilities
Install and maintain workstations, printers, scanners, phones, and peripherals
Perform minor low-voltage cabling and patching tasks
Support SIP-based phone systems
Image and deploy devices
Maintain documentation for site configurations and assets
Participate in after-hours and on-call rotation as needed
Travel to remote sites within the assigned region (including after hours or as needed)
Periodic visits to sites for health checks