IT Support Specialist Tier 1
About The Position
Integral Consulting Inc. is seeking an Information Technology Support Specialist, Tier 1, for its internal IT department. The position emphasizes end-user support and Tier 1 troubleshooting, with day-to-day work varying. It is described as fully remote with limited travel as needed; the posting also notes that in-office, remote, or hybrid opportunities may be available depending on the candidate’s location and organizational needs. The role may offer opportunities to manage tasks and projects, collaborate with colleagues and staff, communicate with clients and vendors, and receive training to advance IT skills and career development.
Requirements
- Bachelor’s degree in computer information systems, information technology, computer science, or a similar field.
- At least 2 years of IT service desk and systems support experience.
- Hands-on experience troubleshooting Windows 10/11 systems and peripherals/printers.
- Experience working with Active Directory, Microsoft 365/Entra ID, and Exchange.
- Intermediate understanding of networking.
- Excellent written and oral communication skills.
- Strong organizational abilities.
- Ability to work independently and within a multidisciplinary team of scientists and engineers.
- A desire to grow intellectually and professionally.
Nice To Haves
- Relevant IT certifications.
Responsibilities
- Configure Windows computer setups.
- Manage warranty support.
- Assist with asset recovery.
- Communicate with internal clients about the progress of computer replacements.
- Assist end users with authentication and account requests.
- Update software, security patches, and drivers.
- Manage shipping and receiving of IT equipment.
- Update standard operating procedures.
- Manage the asset tracking system and asset inventory.
- Provide Tier 1 technical support and services for end users.
- Escalate complex issues to higher-level support members.
- Support hardware, software, and peripheral issues.
- Assist with the IT aspects of onboarding new hires.
- Provide support with IT procurement.
- Perform other duties as assigned.
Benefits
- Company-subsidized medical, dental, and vision insurance for employees and families.
- 401(k) participation with a company match of 1% to 4% of annual compensation.
- Company-paid life insurance and short- and long-term disability insurance.
- 10 days of paid sick leave per year.
- 10 days of paid vacation per year.
- 9 paid holidays per year.
- Potential for an annual discretionary bonus based on company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
