IT Support Specialist / IT Operations Assistant
About The Position
We are seeking a proactive and technically strong IT Support Specialist / IT Operations Assistant to support and enhance our corporate and multi-location retail technology environment. This is not a traditional helpdesk role. You will play a key part in network infrastructure, IT operations, and store technology support, with hands-on exposure to LAN/WAN environments, SD-WAN connectivity, Microsoft 365 administration, and infrastructure projects. If you enjoy working both in the office and in the field, solving real-world technical challenges, and contributing to a growing organization—this role is for you.
Requirements
- 2–4 years of experience in IT Support, IT Operations, or Infrastructure
- Strong knowledge of TCP/IP networking, LAN/WAN environments, VLANs and switching, Basic routing and firewall concepts
- Experience with managed switches and wireless access points
- Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Strong troubleshooting and problem-solving skills
- Ability to work independently and prioritize effectively
- Willingness to travel to store locations
Nice To Haves
- Experience with SD-WAN technologies
- Exposure to network design or architecture
- Familiarity with Fortinet, Cisco, Ubiquiti, or similar
- Experience with Azure AD / Entra ID
- Retail or multi-location IT experience
- Certifications (a plus): CompTIA Network+, CCNA, Microsoft Certifications
Responsibilities
- Install, configure, and maintain LAN/WAN infrastructure across corporate and retail locations
- Troubleshoot switches, routers, firewalls, and access points
- Support SD-WAN connectivity and network performance monitoring
- Configure VLANs, DHCP, DNS, and basic routing policies
- Assist with network optimization and infrastructure improvements
- Maintain accurate network documentation and diagrams
- Manage Tier 1 & Tier 2 support tickets through the helpdesk system
- Provide both remote and on-site support for store locations
- Install and maintain workstations and laptops, network printers, POS systems and related equipment, IP telephony systems
- Administer Microsoft 365: User provisioning and access management, License assignment and MFA setup, Teams, OneDrive, and SharePoint support
- Support implementation of security policies (e.g., Conditional Access)
- Assist with endpoint compliance and device management
- Maintain hardware inventory and asset tracking
- Promote IT security best practices across the organization
- Support new store openings and relocations
- Assist with network upgrades and hardware refresh cycles
- Coordinate with vendors and service providers
- Help develop and document IT SOPs and processes
- Partner with Operations, Finance, Merchandising, and Store Leadership
- Communicate technical solutions clearly to non-technical teams
- Provide basic training and guidance to store personnel
Benefits
- Exposure to enterprise-level infrastructure and growing retail operations
- Opportunity to work on modernization and technology initiatives
- Hands-on experience beyond traditional IT support
- Collaborative, growth-focused environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
