Fort Smith, AR - IT Support Specialist II

Bachoco Group•Fort Smith, AR

4d•Hybrid

About The Position

Bachoco USA is seeking a Help Desk Technician 2 for our Central Offices in Fort Smith, AR. This role provides second-level support for Plant Help Desk Technicians and oversees the client technology environment by analyzing requirements, resolving problems, and recommending and evaluating hardware and software solutions. The position requires travel and work within office areas, poultry plant, and feed plant locations, with a flexible schedule to support facilities operating 24/7 and to participate in an on-call 24/7 support rotation.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Must have a valid driver's license and must be able to qualify for the company driver program
Knowledge of all Microsoft Operating Systems, Microsoft Office and a very good understanding of PC, Printer and Networking hardware
Performs all aspects of the job with little assistance from others
Demonstrates a positive and helpful attitude in all aspects of the position and is able to perform all help desk related tasks with minimal guidance
Makes an effort to stay current in the computer science field
Must have two or more years of experience in the help desk function before being considered for promotion to the next level
Complies with O.K. Foods policies and procedures

Responsibilities

Provide 2nd level support for plant help desk technicians
Analyze and recommend new software and hardware solutions
Oversee upgrades of all existing client software and hardware solutions
Oversee antivirus/antimalware solution for all clients
Create/Update scripts to aid in automated processes
Create/Update client OS images to standardize installations
Assist in support various third-party vendors with plant specific computer systems
Assist troubleshooting all issues with client devices and software including Windows OS, Microsoft Office products, and various software applications
Oversee the routine upgrades of software and operating systems with latest security patches
Configure and install client equipment for end users, including desktops, laptops, tablets, printers, scanners, MFPs, Projectors, TVs, Desk phones, and cell phones
Document hardware locations and configurations with IT inventory system
Use Help Desk ticket system to track all support requests
Review and document all changes or new processes in IT knowledgebase system
Travel and work within office areas, poultry plant, and feed plant locations
Requires a flexible schedule to support facilities in production 24/7 as well as to participate in an on-call 24/7 support rotation